This technical manual is for installing and configuring our free plugin for integrating MultiSafepay payment solutions into your Shopware 5 webshop.
Contact us:
Credit cards
Banking methods
Pay later methods
Wallets
Prepaid cards
See also MultiSafepay gateway.
Shopware 5 generates an order number and a transaction number.
The order number is generated after the payment is completed (unlike most ecommerce integrations where it is generated at the beginning of the order).
The transaction number is generated when the transaction is initialized. MultiSafepay uses this number as the order ID in transactions.
The plugin supports generic gateways.
You can filter generic gateways by country, and minimum and maximum amount.
To configure a generic gateway:
For support, email [email protected]
About Shopware 6
Shopware 6 is the latest version of the Shopware ecommerce platform. It maintains simplicity, but features a great new interface and functionalities, including:
Shopware 5 phase out
Support for Shopware 5 will be phased out as follows:
MultiSafepay will continue to support Shopware 5 as long as it remains in the market.
Migrating to Shopware 6
For instructions, see the Shopware migration manual.
For questions, email [email protected]
It can happen that Shopware 5 will remove sessions before the order is created within the Shopware backend. To prevent this from happening we recommend making the following changes to the config.php.
'session' => [
'save_handler' => 'db',
'gc_probability' => 0,
'gc_divisor' => 1000
],
This is also explained on the following page: https://developers.shopware.com/sysadmins-guide/sessions/#blocking-transactions
You can process refunds for all Shopware 5 payment methods except pay later methods from your:
Refund rules
For pay later payment methods, after you ship the order to the customer, you need to change the order status from Completed to Shipped. This prevents the order expiring, and lets the payment method initiate the billing process with the customer and pay the transaction out to your MultiSafepay balance.
If you change the order status to Delivered in your backend, the updated status is passed to your MultiSafepay dashboard automatically.
There are 3 ways to update the Shopware 5 plugin:
To update the plugin in your backend, follow these steps:
Feedback
Propose a change on GitHub
or
send an email to [email protected]
Other languages
For an explanation in another language, contact your account manager.