MultiSafepay app for Shopify

This technical manual is for installing and configuring our free app for integrating MultiSafepay payment solutions into your Shopify webshop.

Test environment

We recommend first installing the app in a test environment following the recommended Shopify installation procedure. Make sure you have made a backup.


Contact us:

  • Telephone: +31 (0)20 8500 500
  • Email: [email protected]
  • GitHub: Create a technical issue


You will need a MultiSafepay account. See Getting started.


Our Shopify app is unavailable in Norway and Finland.

For more information, email the Integration Team at [email protected]


Payments are processed in the webshop’s default currency only.

Installation and configuration

  1. To install payment methods, use the relevant links above. For each, click the Install button on the bottom right.
  2. Sign in to your Shopify backend.
  3. Go to Settings > Payment providers > Alternative payments.
  4. Search for and click on the payment methods you have installed.
  5. Enter your site ID and secure code.
  6. Activate the payment method.

Note: To bundle all payment methods under a single MultiSafepay payment gateway at checkout, under Alternative payments, activate the MultiSafepay payment method.

User guide

Processing refunds

Refund rules

  • From your MultiSafepay account: Refunds supported
  • From your Shopify backend:
    • Refunds supported
    • Refunding more than the original transaction is not supported


Propose a change on GitHubexternal-link-icon or
send an email to [email protected]

Other languages

For an explanation in another language, contact your account manager.