Risk and fraud


MultiSafepay prevents fraud by monitoring payments and actively tracking and reporting online criminals. Our risk management systems are designed to accommodate merchants and partners with different needs. The Risk Team actively works to reduce chargebacks and analyzes high-risk transactions.

We offer the highest industry protection under the PCI DSS, including HTTPS, data encryption, and 3D Secure technology.

We act as processor and acquirer for Visa and Mastercard, and are therefore also required to comply with the card schemes' own operating regulations.

Monitoring transactions

Under the Wwft, MultiSafepay is obliged to monitor the transactions of all merchants.

We may request a copy of an invoice, e.g. if:

  • It is unclear what is being sold.
  • The order value is unusually high.
  • The order deviates from your normal customer profile.

We may also ask other questions about the transaction. Following our investigation, if we still don’t understand the transaction, we may pause payouts or take other punitive measures.

For more information, email [email protected]

Periodic reviews

MultiSafepay is legally required to periodically review all merchant accounts to maintain a close relationship and ensure the accuracy of company information in our system.

We check if your company is still active and if there have been any changes in the business model, directors, and ultimate beneficial ownership since onboarding or the last review.

If we pick up any changes, we email you to confirm or request new documentation, e.g. updated UBO statements or copies of identification documents.

If you fail to respond to these requests, we initially pause your payouts and may ultimately unilaterally terminate your contract.

Feedback

Propose a change on GitHubexternal-link-icon or
send an email to [email protected]

Other languages

For an explanation in another language, contact your account manager.