Financial report and summary


This page describes the financial report and financial summary.

Financial report

This report provides an overview (in Excel or CSV format) of:

  • Paid/unpaid transactions within a specific timeframe and transaction fees
  • Refunds, chargebacks, reversals
  • Payouts
  • Currency conversions
Report contents

Columns Description
ID MultiSafepay’s transaction reference number
Merchant ref Your transaction reference number
Created The date the transaction was initiated
Completed The date the funds were settled in your MultiSafepay balance
Site The website where the customer placed the order
First name The customer’s first name
Last name The customer’s last name
Description A description of the order
Currency The currency of the transaction
Amount The amount of the transaction
Payment type A MultiSafepay fee, or the payment method
Payment status The transaction status

Generating financial reports

  1. Sign in to your MultiSafepay dashboard.
  2. Go to Reports > Financial report.
  3. In the Between and And fields, enter the start and end dates of the period you want the report to cover.
  4. In the Cost grouping list:
    • No grouping: Show only the total of all MultiSafepay transaction fees for the selected timeframe.
    • Single entry for all costs: List each MultiSafepay fee below the matching transaction.
  5. Click Generate report.

Financial summary

This report provides an overview (in Excel or PDF format) of revenue and fees for:

  • Payment methods
  • Refunds, chargebacks, reversals
  • Transactions
Report contents

Headers Description
Report created The date the report was generated
Merchant ID Your MultiSafepay account number and merchant name
Currency The currency of transactions
Date from The start date of the period the report covers
Date till The end date of the report period
Group refunds Whether you have grouped refunds together
Columns Description
Description Payment method/refunds/chargebacks/reversals/transaction fees, broken down by revenue and cost
Column 1 The transaction fee
Number The number of transactions
Debit The total amount debited
Credit The total amount credited
Net income The total revenue minus costs

Exclusions

The report does not include:

Generating financial summaries

  1. Sign in to your MultiSafepay dashboard.
  2. Go to Reports > Financial summary.
  3. Under Options > in the Date field, enter the start and end dates of the period you want the report to cover.
  4. Under Currency, select the relevant currency.
  5. Click Generate report.

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Other languages

For an explanation in another language, contact your account manager.