Pay later refunds

MultiSafepay dashboard

  1. Sign in to your MultiSafepay dashboard.
  2. Go to Transactions > Transaction overview, and click on the relevant transaction to open the Transaction details page.
  3. Under Order summary, click Refund order.
    Full refund

    To refund the full amount:

    • Click Refund complete order.
    • Add any relevant comments in the Description field.
    • Click Save item changes.
      The order status changes to Void.

    Partial refund

    To refund part of the amount:

    • Click Change order.
    • In the Quantity field, enter the number of units to refund.
    • In the Name field, enter the name of the item to refund.
    • In the Unit price field, enter the single unit price as a negative number, e.g. -10.
    • From the Tax list, select None (0.0%).
    • Click Add.
    • Check that the New total amount is correct.
    • To display a field to enter add any relevant comments, click Description.
    • Click Save item changes.
      A new refund transaction is generated and the order status is Completed.


See API reference – Refund order > Pay later refund.


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Other languages

For an explanation in another language, contact your account manager.