Full and partial refunds

You can process full and partial refunds via your MultiSafepay dashboard, our ready-made integrations, and our API.

For pay later methods, see Pay later refunds.


  1. Sign in to your MultiSafepay dashboard.
  2. Go to Transactions > Transaction overview.
  3. Search for the transaction you want to refund and click to open the Transaction details page.
  4. Click Refund order:
    • Partial refund: In the Amount field, enter the amount to refund.
    • Full refund: Don’t change the amount.
  5. Click Continue, and then click Confirm.

The refund becomes a new transaction, which you can find on the original Transaction details page under Related transactions.

The status of the refund starts as Reserved, and changes to Completed at midnight.

Refunds are only processed if there are enough funds in your MultiSafepay balance.

Ready-made integrations

You can process refunds in most of our ready-made integrations.

See the user guide for the relevant integration.


See API reference – Refund order.


For support, email [email protected]


Propose a change on GitHubexternal-link-icon or
send an email to [email protected]

Other languages

For an explanation in another language, contact your account manager.