This page provides information about processing refunds with MultiSafepay.
For support with refunds, email [email protected]
Refunds are only processed if there are enough funds in your MultiSafepay balance.
Refunds can only be processed for payments linked to transactions, otherwise the customer receives credit on their invoice instead.
Customers receive refunds in the bank account they originally paid from.
Refund processing time per payment method:
There is a limit on how long after payment was completed that you can refund via MultiSafepay. After this time, we recommend using a bank transfer (no time limit, so long as the receiving bank can process the refund).
|Refund period||Payment methods|
|180 days||All credit and debit cards, Bancontact, Paysafecard|
|365 days||Alipay, Trustly, WeChat Pay|
|730 days||All pay later methods, all banking methods except Trustly|
You can refund customers more than the amount of the original transaction, e.g. if you want to cover the customer’s postage costs when returning an order. A maximum amount applies.
To apply, follow these steps:
You can process refunds in batches using our refund script.
The script is written in PHP, so make sure you have a PHP interpreter installed.
For how to use the script and to download, see MultiSafepay GitHub – Refund script.
For support, email [email protected]