PrestaShop 1.6 plugin

We are phasing out support for this plugin. We recommend migrating to our Prestashop 1.7 plugin as soon as possible.

This technical manual is for installing and configuring MultiSafepay’s free plugin for integrating with Prestashop 1.6.



Contact us:

  • Telephone: +31 (0)20 8500 500
  • Email: [email protected]
  • GitHub: Create a technical issue

Installation and configuration

We recommend first installing the plugin in a test environment, following the PrestaShop 1.6 installation procedure. Always make a backup.
  1. Unpack the contents of the .zip archive and upload the Modules folder via SFTP to the PrestaShop root directoy, merging the two folders.
  2. Sign in to your PrestaShop 1.6 backend.
  3. Go to Modules and services > Payments and gateways.
    Note: You must install and configure the MultiSafepay Core Module (MultiSafepay) because all payment methods require certain settings and/or the API key in the core module.
  4. In the next screen, proceed with the installation.
  5. Enter your API key, and then click Save.
  6. On the Payments tab, enable the relevant payment methods.

User guide

Confirmation page

Skipping the confirmation page

PrestaShop 1.6 version 3.1.7 lets you skip the extra confirmation page so that the customer is redirected straight to the MultiSafepay payment page.

This is no longer supported from version 3.2.0. If you want to skip the extra confirmation page, you can download version 3.1.7. New features might be lost when downgrading.

Payment methods

Payment methods

Matching orders

In Prestashop 1.6, the order ID is generated after the payment, which causes a mismatch with the order ID in your MultiSafepay dashboard. You can match orders using the transaction ID.

Viewing transaction IDs

  1. Sign in to your Prestashop 1.6 backend.
  2. Go to Payment > Order details.

Payment links generated manually in your MultiSafepay dashboard don’t automatically create or update orders in your PrestaShop 1.6 backend.

Recurring payments

Enabling recurring payments

To enable recurring payments, follow these steps:

  1. Sign in to your PrestaShop 1.6 backend.
  2. Go to Modules and services > Modules and services > MultiSafepay.
  3. Click Configure.
  4. Set the Tokenization field to YES.
  5. Click Save.


You can process full and partial refunds from your MultiSafepay dashboard.
Backend refunds are not supported.


Surcharges are not supported by default.

Applying surcharges with BVK

To apply a surcharge or payment fee to a payment method, you can use the third-party BVK package.

The Integration Team will do their best to support you with installing BVK, but bear in mind that it is a third-party package. We can’t guarantee perfect compatibility.

Attention Dutch merchants

We strongly recommend not applying surcharges to pay later methods. This is now considered providing credit under the Wet op het consumentenkrediet and article 7:57 of the Burgerlijk Wetboek, and requires a permit from the Authority for Financial Markets (AFM).

Thirty Bees

For support for the Prestashop Thirty Bees fork, email [email protected]


You can update the plugin in your backend and the CMS marketplace, or via SFTP.

Updating via SFTP

  1. Make sure you have a backup of your production environment, and that you test the plugin in a staging environment.
  2. Download the plugin again above.
  3. Follow the Installation and configuration instructions from step 2.


Propose a change on GitHubexternal-link-icon or
send an email to [email protected]

Other languages

For an explanation in another language, contact your account manager.