There are two statuses in your MultiSafepay account that update as payments are processed.
The progression of the customer’s order with you, independent of the payment, e.g. whether you have shipped the items.
The progression towards settling the funds in your MultiSafepay balance.
Statuses are also valuable for understanding reports.
To view statuses in your MultiSafepay account, go to Transaction overview > Transaction details page, under Status history.
The meaning of statuses (or combinations of statuses) varies per payment method. To check specific meanings, see the relevant payment method page.
The table below sets out possible order and transaction statuses and what they commonly mean.
|Initialized||A payment link has been generated, but the customer hasn’t yet completed payment.|
|Shipped||You have shipped the order and the funds can be captured.|
|Uncleared||The customer has completed payment, but the funds are not yet settled. You may need to manually authorize or decline the transaction, or the issuer is authorizing it.|
|Completed||- Order: The customer has completed payment and settlement is guaranteed. Proceed with shipment.
- Transaction: The funds are settled in your MultiSafepay balance.
|Declined||The issuer or acquirer has declined the transaction.
See also About Declined status.
|Void / Cancelled||You or the customer has cancelled the transaction.|
|Expired||The customer didn’t complete payment and the transaction expired.|
|Initialized||The customer has requested a refund.|
|Chargeback||The customer has requested a chargeback.|
|Completed||The refund or chargeback has been processed successfully.|
|Refunded||The refund has been processed successfully.|
|Partial_refunded||The partial refund has been processed successfully.|
|Declined||The payment method has declined the refund request.|
|Reserved||A payout or refund has been temporarily reserved while we check your MultiSafepay balance has sufficient funds.|