After you ship the order to the customer, you need to change the order status from Completed to Shipped. This prevents the order expiring, and lets E-Invoicing initiate the billing process with the customer and pay the transaction out to your MultiSafepay balance.
To change the order status in your MultiSafepay account, follow these steps:
If you change the order status to Shipped in your backend, some MultiSafepay plugins can pass the updated status to your MultiSafepay account automatically:
For other MultiSafepay plugins, you can forward the status via our API by making a PATCH
Some third-party plugins may not support forwarding the status via our API.
See API Reference – Update an order.