E-Invoicing


E-Invoicing is a MultiSafepay post-payment method with automation tools that gives you full control of credit management, the payment process, and customer contact. Customers pay for orders after receiving them.

User guide

Viewing transactions

To see an overview of all successful transactions:

  1. Sign in to your MultiSafepay account.
  2. Go to E-Invoicing > Invoices.
Customizing E-invoices

To customize E-invoices:

  1. Sign in to your MultiSafepay account.
  2. Go to E-Invoicing > E-Invoicing generator.

The invoice is sent to the email address provided.

Batching transactions for subscriptions

To generate E-Invoicing transactions in batches for subscription payments:

  1. Sign in to your MultiSafepay account.
  2. Go to E-Invoicing > Batches.
  3. Upload a file in .xls, .xlsx or .csv format.
  4. Follow the templates in your MultiSafepay account.
Changing order status to Shipped

After you ship the order to the customer, you need to change the order status from Completed to Shipped. This prevents the order expiring, and lets E-Invoicing initiate the billing process with the customer and pay the transaction out to your MultiSafepay balance.

In your MultiSafepay account

To change the order status in your MultiSafepay account, follow these steps:

  1. Sign in to your MultiSafepay account.
  2. Go to Transactions > Transactions overview.
  3. Search for the transaction, and click to open the Transaction details page.
  4. Under Order details, click Change order status.
  5. Change the status to Shipped.
  6. Send the customer the Track & Trace details, if relevant.

In your backend

If you change the order status to Shipped in your backend, some MultiSafepay plugins can pass the updated status to your MultiSafepay account automatically:

  • Magento 2 and WooCommerce: When you set the order to Shipped in your backend.
  • Shopware 5: When you set the order to Delivered in your backend.

For other MultiSafepay plugins, you can forward the status via our API by making a PATCH /orders request.

Some third-party plugins may not support forwarding the status via our API.

See API Reference – Update an order.

Feedback

Propose a change on GitHubexternal-link-icon or
send an email to [email protected]

Other languages

For an explanation in another language, contact your account manager.