Minimizing chargebacks


The best way of minimizing chargebacks is providing good customer service.

We set out below ways to minimize the risk of the most common types of chargeback:

Fraud

Use 3D Secure for all credit card transactions.

Cardholders are not allowed to request chargebacks due to fraud for 3D Secure-protected transactions.

Non-delivery

  • Inform customers of both expected and actual delivery times
  • Document the delivery process, e.g. use Track & Trace with signature
  • Refund or cancel transactions if the goods won’t arrive within the stated delivery time or not at all.

Goods not as described

Offer quality items and provide clear descriptions on your website.

Feedback

Propose a change on GitHubexternal-link-icon or
send an email to [email protected]

Other languages

For an explanation in another language, contact your account manager.