There are two statuses in your MultiSafepay account that update as payments are processed.
The progression of the customer’s order with you, independent of the payment, e.g. whether you have shipped the items.
The progression towards settling the funds in your MultiSafepay balance.
Statuses are also …
A surcharge is a fee merchants may charge customers on top of the retail price to cover the cost of accepting certain payment methods. Surcharges may be a fixed amount or a percentage of the total order amount.
Your right to apply surcharges varies by payment method and the customer’s country.