About payments


MultiSafepay statuses

There are two statuses in your MultiSafepay account that update as payments are processed.

Order status
The progression of the customer’s order with you, independent of the payment, e.g. whether you have shipped the items.
API attribute: status

Transaction status
The progression towards settling the funds in your MultiSafepay balance.
API attribute: financial_status

Statuses are also …

Surcharges
Check this page regularly for updates on implementing the PSD2 directive.

A surcharge is a fee merchants may charge customers on top of the retail price to cover the cost of accepting certain payment methods. Surcharges may be a fixed amount or a percentage of the total order amount.

Your right to apply surcharges varies by payment method and the customer’s country.

PSD2 …

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Other languages

For an explanation in another language, contact your account manager.