About payments

Activating payment methods

This page sets out how to activate payment methods. See also the Activation section for a specific payment method.

If using a ready-made integration:

  • First check that the payment method is supported.
  • Once the method is activated, also enable it in your backend.

Activate in your dashboard

Applies to all banking methods.

  1. Sign in to your MultiSafepay dashboard.

  2. Go to …

MultiSafepay statuses

There are two statuses for each transaction that update as it is processed.

In your MultiSafepay dashboard, go to Transaction overview, and then select the relevant transaction to open the Transaction details page. Under Status history, you can see the order status and transaction status:

Order status

Changes as the customer’s order with you progresses towards shipment (independent of …

Evaluating uncleared transactions

If the transaction status of a credit card payment is Uncleared, it means that MultiSafepay’s automated fraud filter has placed the payment on hold. The fraud filter detects increased risk of fraud, but doesn’t prevent all fraudulent payments. Not every payment the filter places on hold is necessarily fraudulent.

There are risks associated with accepting credit card payments. You bear …

Shipped status for pay later methods

For pay later methods, you must manually change the order status from Completed to Shipped. This triggers the payment method to invoice the customer and transfer the funds to MultiSafepay. It also prevents the order from expiring.

In your MultiSafepay dashboard

To change the order status in your MultiSafepay dashboard, follow these steps:

  1. Sign in to your MultiSafepay dashboard.
  2. Go to Transactions …
Check this page regularly for updates on implementing the PSD2 directive.

A surcharge is a fee merchants may charge customers on top of the retail price to cover the cost of accepting certain payment methods. Surcharges may be a fixed amount or a percentage of the total order amount.

Your right to apply surcharges varies by payment method and the customer’s country.


The …

Declined status

The table below shows possible reasons for the Declined status, which may appear in the relevant Transaction details page in your MultiSafepay dashboard.

Only the customer can contact their credit card issuer to find out the specific reason.

Transaction status Reason Description
Declined Transaction declined by MultiSafepay Our automated fraud filter declined the transaction.
Email the …
Payment methods by country

View the payment methods supported for different countries:

Country Payment method
Austria EPS, Klarna, Sofort, Trustly
Belgium AfterPay, Bancontact, Belfius, CBC/KBC, Edenred, Gift cards, Klarna, Sofort, Trustly
Bulgaria Trustly
Croatia Trustly
Cyprus Trustly
Czech Republic Trustly, TrustPay
Denmark Dankort, Klarna, Trustly
Estonia Trustly
Europe (SEPA area) Bank Transfer, …
Your logo in customers' online banking

Displaying your logo in customers' online banking environments and applications can help improve your brand presence, recognition, and trust. This in turn helps reduce chargebacks, disputes, and friendly fraud – when customers mistakenly initiate chargebacks because they don’t recognise or trust a transaction.

Upload your logo for the card scheme to display in all participating banking …


Banks and card schemes all charge different fees to cover the operational costs of managing their network and processing credit card payments.

There are three cost components for the Interchange++ model:

  • The Interchange fee that is paid to the issuing bank
  • The scheme fee charged by Visa or Mastercard
  • The acquirer fee

These costs vary considerably depending on a range of factors, including the: …


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Other languages

For an explanation in another language, contact your account manager.