How to refund an Apple Pay transaction

Request refund

Please follow these steps to refund an Apple Pay transaction:

  1. Select transaction -> transaction overview in your MultiSafepay Control
  2. Find the transaction through search
  3. Open transaction
  4. Select refund
  5. Fill in the amount that you want to refund to the customer
  6. Confirm the refund.

The transaction and order status are now initialized. As long as the transaction and order status are marked as initialized, the refund can be cancelled. When the transaction status is marked as completed, the refund is processed correctly.

A refund will be processed on the Apple Pay account and credit card statement of the customer within the next business day.

Outgoing payments will not be processed if your MultiSafepay balance is insufficient.

In the event of a failed Apple Pay refund, please contact our support team at [email protected] to assist you.