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TrustPay

TrustPay is a bank payment method in the Czech Republic. Customers pay from their own online banking environment.

Overview
Countries Czech Republic
Currencies CZK
Chargebacks No
Refunds Full and partial
Supports Second Chance
Transactions expire after 10 days

Payment flow

This diagram shows the flow for a successful transaction. Click to magnify.

sequenceDiagram autonumber participant C as Customer participant Mu as MultiSafepay participant CB as Customer's bank participant Me as Merchant C->>Mu: Selects TrustPay at checkout Mu->>C: Redirects to payment page to select their bank,
then to online banking C->>CB: Authenticates account and completes payment CB->>Mu: Transfers funds Mu->>Me: Settles funds
 

Payment statuses

Order status: Changes as the customer’s order with you progresses towards shipment (independent of payment)

Transaction status: Changes as the funds progress towards settlement in your MultiSafepay balance

For more information, see Payment statuses.

Payments Order status Transaction status
The customer has been redirected to their bank. Initialized Initialized
MultiSafepay has collected payment. Completed Completed
The transaction was cancelled. Void Cancelled
The customer didn’t complete payment within 10 days. Expired Expired
Refunds
Refund initiated. Reserved Reserved
Refund complete. Completed Completed

Activation and integration
Activation Enable in your dashboard
Checkout options Payment pages (current and deprecated)
Testing You can’t test TrustPay in your test MultiSafepay account.
You can only make test payments in your live MultiSafepay account.
API Create order > Banking order
Examples > Trustpay redirect
Ready-made integrations

TrustPay (redirect) is supported in:

Feedback

Propose a change on GitHubexternal-link-icon or
send an email to [email protected]

Other languages

For an explanation in another language, contact your account manager.

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