TrustPay is a bank payment method in the Czech Republic. Customers pay from their own online banking environment.


Countries Czech Republic
Currencies CZK
Chargebacks No
Refunds Full and partial
Supports Second Chance
Transactions expire after 10 days

Payment flow

This diagram shows the flow for a successful transaction. Click to magnify.


Payment statuses

Order status: Changes as the customer’s order with you progresses towards shipment (independent of payment)

Transaction status: Changes as the funds progress towards settlement in your MultiSafepay balance

For more information, see Payment statuses.

Payments Order status Transaction status
The customer has been redirected to their bank. Initialized Initialized
MultiSafepay has collected payment. Completed Completed
The transaction was cancelled. Void Cancelled
The customer didn’t complete payment within 10 days. Expired Expired
Refund initiated. Reserved Reserved
Refund complete. Completed Completed

Activation and integration

Activation Enable in your dashboard
Checkout options Payment pages (current and deprecated)
Testing You can’t test TrustPay in your test MultiSafepay account.
You can only make test payments in your live MultiSafepay account.
API Create order > Banking order
Examples > Trustpay redirect
Ready-made integrations

TrustPay (redirect) is supported in:


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send an email to [email protected]

Other languages

For an explanation in another language, contact your account manager.