Trustly is a quick, secure banking payment method that is available in 29 European countries. Customers pay from their own online banking environment.

See how Trustly can help your business!


Countries Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom
Currencies EUR, GBP, SEK
Chargebacks No
Refunds Full and partial
Supports Second Chance
Transactions expire after 2 hours

Payment flow

This diagram shows the flow for a successful transaction. Click to magnify.


Payment statuses

Order status: Changes as the customer’s order with you progresses towards shipment (independent of payment)

Transaction status: Changes as the funds progress towards settlement in your MultiSafepay balance

For more information, see Payment statuses.

Payments Order status Transaction status
The customer has been redirected to their bank. Initialized Initialized
MultiSafepay has collected payment. Completed Completed
The customer cancelled the transaction at their bank. Cancelled Cancelled
The customer didn’t complete payment within 2 days. Expired Expired
In rare cases, the transaction is marked as Uncleared.
Trustly then informs MultiSafepay of the correct status, which may be Completed, Declined, or Expired.
Uncleared status automatically expires after 5 days. Uncleared Uncleared
Refund initiated. Initialized Initialized
Refund complete. Completed Completed
Refund declined. Declined Declined

Activation and integration

Activation Enable in your dashboard
Checkout options Payment pages (current version only)
Testing Test payment details
API Create order > Banking order
Examples > Trustly redirect


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Other languages

For an explanation in another language, contact your account manager.