Sofort payment flow

This diagram shows the flow for a successful transaction. Click to magnify.


Payment statuses

About order and transaction statuses

Order status: Changes as the customer’s order with you progresses towards shipment (independent of payment)

Transaction status: Changes as the funds progress towards settlement in your MultiSafepay balance

For more information, see About MultiSafepay statuses.

Payments Order status Transaction status
The customer has been redirected to their bank. Initialized Initialized
The customer’s bank has authorized the transaction and is transfering the funds.
May take up to 3 business days for all amounts.
Do not ship yet! MultiSafepay assumes no responsibility if you ship and the transaction fails.
Uncleared Uncleared
MultiSafepay has collected payment. Completed Completed
The customer cancelled the transaction via Sofort. Void Void/Cancelled
The customer didn’t complete payment within 1 day. Expired Expired
Refund initiated. Reserved Reserved
Refund complete. Completed Completed

Note: Amounts less than 100 EUR are completed immediately. The status of orders over 100 EUR changes to Uncleared and then to Completed after 24 hours.


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Other languages

For an explanation in another language, contact your account manager.