This diagram shows the flow for a successful transaction. Click to magnify.
Order status: Changes as the customer’s order with you progresses towards shipment (independent of payment)
Transaction status: Changes as the funds progress towards settlement in your MultiSafepay balance
For more information, see About MultiSafepay statuses.
|Payments||Order status||Transaction status|
|The customer has been redirected to their bank.||Initialized||Initialized|
|The customer’s bank has authorized the transaction and is transfering the funds.
May take up to 3 business days for all amounts.
Do not ship yet! MultiSafepay assumes no responsibility if you ship and the transaction fails.
|MultiSafepay has collected payment.||Completed||Completed|
|The customer cancelled the transaction via Sofort.||Void||Void/Cancelled|
|The customer didn’t complete payment within 1 day.||Expired||Expired|
Note: Amounts less than 100 EUR are completed immediately. The status of orders over 100 EUR changes to Uncleared and then to Completed after 24 hours.