How to refund an SOFORT Banking transaction?

Please follow the following steps to refund a SOFORT Banking transaction.

  1. Login at your MultiSafepay Control
  2. Select transaction -> transaction
  3. Find the transaction through search
  4. Open transaction
  5. Select refund
  6. Fill in the amount that you want to refund to the customer.

MultiSafepay does not allow for you to refund more than the stated amount of the original transaction

  1. Confirm the refund

The transaction status is now initialized, as long as the transaction status is marked as initialized the refund can be canceled. When the transaction status is marked as completed, the refund is processed correctly. The customer will receive the refund to the bank account number in which the transaction was originally paid to, within the next business day.

Outgoing payments will not be processed when your MultiSafepay balance is insufficient.

When you are not able to refund a SOFORT Banking transaction, contact our support [email protected] to assist you further.