SOFORT Banking

SOFORT Banking, What is it?

SOFORT Banking directly integrates with customer’s banks, allowing easy payments.

SOFORT Banking is supported in the following countries within your MultiSafepay Control:

  1. Austria
  2. Belgium
  3. Germany
  4. Italy
  5. Netherlands
  6. Spain.

SOFORT Banking, How does it work?

A customer chooses to pay with SOFORT Banking, authenticates their account, and confirms to pay.

  • Once a payment is completed, the payout is guaranteed and cannot be reversed by the customer.

SOFORT Banking transaction flow

Order Status Financial Status Description
Initialized Initialized A payment link has been generated, but no payment has been received yet.
Completed Completed A successful SOFORT Banking transaction has been received and the funds will be added to your MultiSafepay Control balance.
Declined Declined Transaction has been rejected
Expired Expired An unfinished transaction will automatically expire after a predefined period.
Void Canceled Transaction has been canceled.

SOFORT Banking transaction, refund status flow

Order Status Financial Status Description
Reserved Reserved A refund has been requested.
Completed Completed Refund has been successfully processed.

Full API reference on the payment method SOFORT Banking.

Product Rules

Some rules may apply to certain payment methods. These rules apply to the payment method SOFORT Banking.

  • The lifetime of a payment link can be adjusted. This might be beneficial for your inventory. The adjustment can be processed through the days or seconds active.

    Full documentation on the lifetime of a payment link can be found on our FAQ page, Lifetime of a payment link

How to activate SOFORT Banking

SOFORT Banking is a standard payment method.

The payment method SOFORT Banking can be activated in your MultiSafepay Control under settings -> payment methods.
Enable SOFORT Banking as payment method in your ecommerce platform to finalize the activation.

How to refund an SOFORT Banking transaction?

Please follow the following steps to refund a SOFORT Banking transaction.

  1. Login at your MultiSafepay Control
  2. Select transaction -> transaction
  3. Find the transaction through search
  4. Open transaction
  5. Select refund
  6. Fill in the amount that you want to refund to the customer
  7. Confirm.

MultiSafepay does not allow for you to refund more than the stated amount of the original transaction

The transaction status is now initialized, as long as the transaction status is marked as initialized the refund can be canceled. When the transaction status is marked as completed, the refund is processed correctly. The customer will receive the refund to the bank account number in which the transaction was originally paid to, within the next business day.

Outgoing payments will not be processed when your MultiSafepay balance is insufficient.

When you are not able to refund a SOFORT Banking transaction, contact our support [email protected] to assist you further.