Request to Pay

Request to Pay is a Deutsche Bank payment method based on the PSD2 Open Banking API. Customers are redirected to Deutsche Bank online banking to authenticate themselves, and authorize a secure SEPA transfer. Settlement is instant (if supported) or within 24 hours.

The funds are transferred directly to your business bank account, instead of your MultiSafepay balance, which simplifies reconciliation.

Note: Request to Pay is currently not available to new merchants.
It is still supported for existing merchants.


Countries Germany
More countries will follow as more banks migrate to PSD2 APIs.
Currencies EUR
Chargebacks No
Refunds Full and partial
All refunds are processed by Deutsche Bank.
Supports Second Chance
Transactions expire after 1 hour
Minimum amount 1 EUR
Maximum amount 15,000 EUR

Payment flow

This diagram shows the flow for a successful transaction. Click to magnify.


Payment statuses

Order status: Changes as the customer’s order with you progresses towards shipment (independent of payment)

Transaction status: Changes as the funds progress towards settlement in your MultiSafepay balance

For more information, see Payment statuses.

Payments Order status Transaction status
The customer has been redirected to Deutsche Bank. Initialized Initialized
Deutsche Bank has authorized the transaction and is transfering the funds. Completed Uncleared
MultiSafepay has collected payment. Completed Completed
Deutsche Bank declined the transaction. Declined Declined
The customer cancelled the transaction at Deutsche Bank. Void Void
The customer didn’t complete payment within 1 hour. Expired Expired
Refund initiated. Reserved Reserved
Refund complete. Completed Completed
Refund declined. Declined Declined

Activation and integration

Activation Enable in your dashboard
Checkout options Payment pages (current version only)
Testing You can’t test Request to Pay in your MultiSafepay test account.
You can only make test payments in your MultiSafepay live account.
API Create order > Banking order
Examples > Request to Pay direct/redirect
Ready-made integrations Not supported in our ready-made integrations.


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Other languages

For an explanation in another language, contact your account manager.