Request to Pay
Request to Pay is a Deutsche Bank payment method based on the PSD2 Open Banking API. Customers are redirected to Deutsche Bank online banking to authenticate themselves, and authorize a secure SEPA transfer. Settlement is instant (if supported) or within 24 hours.
The funds are transferred directly to your business bank account, instead of your MultiSafepay balance, which simplifies reconciliation.
It is still supported for existing merchants.
Overview
| Countries | Germany More countries will follow as more banks migrate to PSD2 APIs. |
|
| Currencies | EUR | |
| Chargebacks | No | |
| Refunds | Full and partial All refunds are processed by Deutsche Bank. |
|
| Supports | Second Chance | |
| Transactions expire after | 1 hour | |
| Minimum amount | 1 EUR | |
| Maximum amount | 15,000 EUR |
Payment flow
This diagram shows the flow for a successful transaction. Click to magnify.
then to online banking else Direct flow Mu->>C: Redirects customer to online banking end C->>D: Authenticates account and authorizes SEPA bank transfer D->>Mu: Transfers funds (within 24 hours,
if Instant SEPA not supported) Mu->>Me: Settles funds
Payment statuses
Order status: Changes as the customer’s order with you progresses towards shipment (independent of payment)
Transaction status: Changes as the funds progress towards settlement in your MultiSafepay balance
For more information, see Payment statuses.
| Payments | Order status | Transaction status |
|---|---|---|
| The customer has been redirected to Deutsche Bank. | Initialized | Initialized |
| Deutsche Bank has authorized the transaction and is transfering the funds. | Completed | Uncleared |
| MultiSafepay has collected payment. | Completed | Completed |
| Deutsche Bank declined the transaction. | Declined | Declined |
| The customer cancelled the transaction at Deutsche Bank. | Void | Void |
| The customer didn’t complete payment within 1 hour. | Expired | Expired |
| Refunds | ||
| Refund initiated. | Reserved | Reserved |
| Refund complete. | Completed | Completed |
| Refund declined. | Declined | Declined |
Activation and integration
| Activation | Enable in your dashboard |
| Checkout options | Payment pages (current version only) |
| Testing | You can’t test Request to Pay in your MultiSafepay test account. You can only make test payments in your MultiSafepay live account. |
| API | Create order > Banking order Examples > Request to Pay direct/redirect |
| Ready-made integrations | Not supported in our ready-made integrations. |
Feedback
Propose a change on GitHub
or
send an email to [email protected]
Other languages
For an explanation in another language, contact your account manager.