What it is

Paysafecard is a simple and safe prepaid payment method that allows you to make payments online without the use of a bank account or credit card information. Paysafecard is available in 46 countries worldwide and can be purchased in different amounts of the local currency.

How it works

Paysafecard is a prepaid online payment method based on vouchers with a 16-digit PIN code, independent of bank account, credit card or other personal information. Customers can purchase vouchers at local sales outlets and pay online by entering the code at the checkout of the respective website.

Transaction flow

The transaction flow shows the different ways a transaction can be processed. This differs per payment method.

  • Order status
    The order status indicates the status of the order, such as completed, pending or rejected. The order status is independent of the incoming or outgoing payment of the transaction.

  • Transaction status
    The transaction status indicates the payment status of the transaction, such as completed, pending or rejected. Once the transaction status is completed, the amount of the transaction is added to your MultiSafepay balance.

Order Status Transaction Status Description
Initialized Initialized A payment link has been generated, but no payment has been received yet.
Completed Completed A successful Paysafecard transaction has been received and the funds will be added to your MultiSafepay Control balance.
Declined Declined Transaction has been rejected
Expired Expired An unfinished transaction will automatically expire after a predefined period.
Void Cancelled Transaction has been cancelled.

Refund flow

Order Status Transaction Status Description
Initialized Initialized A refund has been requested.
Completed Completed Refund has been successfully processed.

Product rules

Some rules may apply to certain payment methods. For Paysafecard, the following rules apply:

  • Refunding more than the stated amount of the original transaction is possible with Paysafecard. More information is available on our refund more than original amount page

  • Successful Paysafecard transactions have no expiring date regarding refunding, as long as the receiving bank is able to process the refund

  • Payments done through Paysafecard can be processed in the following currencies:

    • Euros (EUR)
    • Pounds (GBP)
    • Dollars (USD)


Search for sales points: Paysafecard

  • When buying your Paysafecard PIN, choose 10, 25, 50 or 100 EUR
  • The value of the PIN code is immediately and entirely at your disposal
  • If you do not fully use the value of a PIN when you pay, the residual credit will remain available for you to use later
  • If you have not used up the balance in the first 12 months, then from the 13th month, you will be charged a monthly administration fee of 3 EUR of the residual balance.

If you have any questions, please contact us at [email protected]

Request refund

If a refund of a gift card payment has been requested, you could do so through your own banking environment, as follows:

  • A transaction fully paid with Paysafecard can not be reimbursed through MultiSafepay, due to missing bank account details of the customer. We advise you to proceed with the refund via your own banking environment

  • A transcation partially paid with a gift card and partially paid with a different method (e.g. iDEAL), can be fully reimbursed to the customer

The amount deducted from a Paysafecard card to pay an order is not processed or received by MultiSafepay. MultiSafepay only receives a status notification of a successful payment.


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Other languages

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