Postepay payment flow


This diagram shows the flow for a successful transaction. Click to magnify.

 

Payment statuses

About order and transaction statuses

Order status: Changes as the customer’s order with you progresses towards shipment (independent of payment)

Transaction status: Changes as the funds progress towards settlement in your MultiSafepay balance

For more information, see About MultiSafepay statuses.

Payments Order status Transaction status
The customer has been redirected for 3D Secure authentication, or the card scheme is authorizing the transaction. Initialized Initialized
The card scheme authorized the transaction, but we’ve flagged it as potentially fraudulent.
Review it and then manually capture or decline.
Uncleared Uncleared
MultiSafepay has collected payment. Completed Completed
Payment wasn’t captured manually or within 5 days. Void Void/Cancelled
The customer didn’t complete 3D Secure authentication. Expired Expired
The customer failed 3D Secure authentication or cancelled payment.
See Declined credit card payments.
Declined Declined
Refunds
Refund initiated. Reserved Reserved
Refund complete. Completed Completed

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Other languages

For an explanation in another language, contact your account manager.

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