This diagram shows the flow for a successful transaction. Click to magnify.
Order status: Changes as the customer’s order with you progresses towards shipment (independent of payment)
Transaction status: Changes as the funds progress towards settlement in your MultiSafepay balance
For more information, see About MultiSafepay statuses.
|Payments||Order status||Transaction status|
|The customer has been redirected for 3D Secure authentication, or the card scheme is authorizing the transaction.||Initialized||Initialized|
|The card scheme authorized the transaction, but we’ve flagged it as potentially fraudulent.
Review it and then manually capture or decline.
|MultiSafepay has collected payment.||Completed||Completed|
|Payment wasn’t captured manually or within 5 days.||Void||Void/Cancelled|
|The customer didn’t complete 3D Secure authentication.||Expired||Expired|
|The customer failed 3D Secure authentication or cancelled payment.
See Declined credit card payments.