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Paysafecard

Paysafecard lets customers make online payments using secure prepaid vouchers, available for purchase locally. The customer chooses a fixed voucher amount: 10, 25, 50 or 100 EUR. The funds are available immediately.

Customers enter the voucher code, without providing any personal payment details. Vouchers for different amounts are available in the local currency in 46 countries.

The card balance remains available for 12 months free of charge. After 12 months, customers are charged a monthly administration fee of 3 EUR, which is deducted from the balance.

Overview
Countries Worldwide – Go to paysafecard.com, and click the globe icon in the banner.
Currencies EUR, GBP, USD
Chargebacks No
Refunds Paid with Paysafecard only: You can’t refund via MultiSafepay because we don’t receive any customer payment details to refund to. Refund in your own online banking.

Paid with Paysafecard and another payment method: Full refunds.
Transactions expire after 3 hours

Payment flow

This diagram shows the flow for a successful transaction. Click to magnify.

sequenceDiagram autonumber participant C as Customer participant Mu as MultiSafepay participant P as Paysafecard participant Me as Merchant C->>Mu: Selects Paysafecard at checkout Mu->>C: Redirects to payment page C->>P: Enters 16-digit card PIN and completes payment P->>Mu: Transfers funds Mu->>Me: Settles funds
 

Payment statuses

Order status: Changes as the customer’s order with you progresses towards shipment (independent of payment)

Transaction status: Changes as the funds progress towards settlement in your MultiSafepay balance

For more information, see Payment statuses.

Payments Order status Transaction status
The customer has been redirected to Paysafecard. Initialized Initialized
MultiSafepay has collected payment. Completed Completed
The customer cancelled the transaction at Paysafecard. Void Void
The customer didn’t complete payment within 3 hours. Expired Expired
Refunds
Refund initiated. Initialized Initialized
Refund complete. Completed Completed

Activation and integration
Activation Paysafecard doesn’t require activation.
Search for outlets that sell Paysafecard:
- Find sales outlets
- Verkooppunten zoeken
For any questions, email [email protected]
Checkout options Payment pages (current version only)
Testing You can’t test Paysafecard in your MultiSafepay test account.
You can only make test payments in your MultiSafepay live account.
For any questions, email [email protected]
API Create order > Prepaid card order
Examples > Gift card redirect
Ready-made integrations

Supported in:

Feedback

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send an email to [email protected]

Other languages

For an explanation in another language, contact your account manager.

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