Paysafecard lets customers make online payments using secure prepaid vouchers, available for purchase locally. The customer chooses a fixed voucher amount: 10, 25, 50 or 100 EUR. The funds are available immediately.
Customers enter the voucher code, without providing any personal payment details. Vouchers for different amounts are available in the local currency in 46 countries.
The card balance remains available for 12 months free of charge. After 12 months, customers are charged a monthly administration fee of 3 EUR, which is deducted from the balance.
Countries | Worldwide – Go to paysafecard.com, and click the globe icon in the banner. | |
Currencies | EUR, GBP, USD | |
Chargebacks | No | |
Refunds | Paid with Paysafecard only: You can’t refund via MultiSafepay because we don’t receive any customer payment details to refund to. Refund in your own online banking. Paid with Paysafecard and another payment method: Full refunds. |
|
Transactions expire after | 3 hours |
This diagram shows the flow for a successful transaction. Click to magnify.
Order status: Changes as the customer’s order with you progresses towards shipment (independent of payment)
Transaction status: Changes as the funds progress towards settlement in your MultiSafepay balance
For more information, see Payment statuses.
Payments | Order status | Transaction status |
---|---|---|
The customer has been redirected to Paysafecard. | Initialized | Initialized |
MultiSafepay has collected payment. | Completed | Completed |
The customer cancelled the transaction at Paysafecard. | Void | Void |
The customer didn’t complete payment within 3 hours. | Expired | Expired |
Refunds | ||
Refund initiated. | Initialized | Initialized |
Refund complete. | Completed | Completed |
Activation | Paysafecard doesn’t require activation. Search for outlets that sell Paysafecard: - Find sales outlets - Verkooppunten zoeken For any questions, email [email protected] |
Checkout options | Payment pages (current version only) |
Testing | You can’t test Paysafecard in your MultiSafepay test account. You can only make test payments in your MultiSafepay live account. For any questions, email [email protected] |
API | Create order > Prepaid card order Examples > Gift card redirect |
Feedback
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Other languages
For an explanation in another language, contact your account manager.