How to refund a PayPal transaction

The refund of a transaction with the payment method PayPal can be processed from within your MultiSafepay Control.

Please follow the following steps:

  1. Select Transactions -> Transaction overview
  2. Find the transaction through search
  3. Open the transaction
  4. Select refund
  5. Fill in the amount that you are going to refund to the customer

MultiSafepay does not allow you to refund more than the stated amount of the original transaction.

  1. Confirm.

The transaction status is now initialized, as long as the transaction status is stating initialized the refund can be canceled. When the transaction status is stating completed, the refund is processed correctly. The customer will receive the refund to the bank account number in which the transaction was originally paid to, within the next business day.

Note: outgoing payment will not be processed when your balance at MultiSafepay is insufficient.

Product rule

PayPal transactions can be refunded within 90 days.