PayPal is a leading global payment method that lets customers pay by credit card or create a digital wallet linked to multiple payment methods.

See how PayPal can benefit your business!


Countries Worldwide
Currencies Multiple
Chargebacks Yes
Refunds Full and partial (see guidance below)
Supports Second Chance
Transactions expire after 14 days


Refunds are only processed if there are enough funds in your PayPal business account. Otherwise, PayPal issues an eCheck.

To avoid PayPal cancelling the refund, in your PayPal account, authorize PayPal to withdraw funds from another bank account instead.

For support, contact PayPal – Help Center Home.

PayPal Seller Protection

PayPal Seller Protection covers you in the event of claims, chargebacks, or reversals due to unauthorized purchases or items the customer didn’t receive. You are covered for the full amount of all eligible transactions.

To be eligible, for specific countries, transaction requests must contain the correct state in the customer_address.


Payment flow

This diagram shows the flow for a successful transaction. Click to magnify.


Note: MultiSafepay does not collect funds for PayPal transactions.

Payment statuses

Order status: Changes as the customer’s order with you progresses towards shipment (independent of payment)

Transaction status: Changes as the funds progress towards settlement in your MultiSafepay balance

For more information, see Payment statuses.

Payments Order status Transaction status
The customer has been redirected to PayPal. Initialized Initialized
- Awaiting the customer to pay in their PayPal account or
- PayPal is authorizing the transaction or
- You may need to enable the currency and then authorize the payment in your PayPal business account.
Uncleared Initialized
PayPal has collected payment. Completed Initialized
The customer cancelled the payment in PayPal. Void Void/Cancelled
The customer didn’t complete payment within 14 days. Expired Expired
Refund initiated. Reserved Initialized
Refund complete. Completed Initialized
Refund declined. Declined Declined
- PayPal is authorizing the refund.
- There are not enough funds in your PayPal business account to process the refund.
For more information, see your PayPal business account.
Uncleared Initialized

Activation and integration

Activation PayPal activation
Checkout options Payment components
Payment pages
(current and deprecated versions)
Testing Test payment details
API Create order > Wallet order
Examples > PayPal direct/redirect
Ready-made integrations Supported in all ready-made integrations

Displaying your logo in the PayPal checkout

Displaying your logo in the PayPal checkout

To display your header or logo on the PayPal checkout page, follow these steps:

  1. Sign in to your MultiSafepay dashboard.
  2. Go to Settings > Files, and upload the relevant images.
  3. Go to Payment methods at the bottom right, and then select the relevant images from the Logo and Header list.
  4. Click Save.


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send an email to [email protected]

Other languages

For an explanation in another language, contact your account manager.