PayPal
PayPal is a leading global payment method that lets customers pay by credit card or create a digital wallet linked to multiple payment methods.
See how PayPal can benefit your business!
Overview
| Countries | Worldwide |
| Currencies | Multiple |
| Chargebacks | Yes |
| Refunds | Full and partial (see guidance below) |
| Payment features | Second Chance |
| Transactions expire after | 14 days |
Refunds
Refunds are only processed if there are enough funds in your PayPal business account. Otherwise, PayPal issues an eCheck.
To avoid PayPal cancelling the refund, in your PayPal account, authorize PayPal to withdraw funds from another bank account instead.
For support, contact PayPal – Help Center Home.
PayPal Seller Protection
PayPal Seller Protection covers you in the event of claims, chargebacks, or reversals due to unauthorized purchases or items the customer didn’t receive. You are covered for the full amount of all eligible transactions.
To be eligible, for specific countries, transaction requests must contain the correct state in the customer_address.
For:
- A list of the countries, see PayPal API – State codes
- More information, see PayPal – What is Seller Pretection
Payment flow
This diagram shows the flow for a successful transaction. Click to magnify.
then to their PayPal account else Direct flow Mu->>C: Redirects to PayPal account end C->>P: Authenticates account, and completes payment P->>Me: Settles funds in your
PayPal business account
Note: MultiSafepay does not collect funds for PayPal transactions.
Payment statuses
Order status: Changes as the customer’s order with you progresses towards shipment (independent of payment)
Transaction status: Changes as the funds progress towards settlement in your MultiSafepay balance
For more information, see Payment statuses.
| Payments | Order status | Transaction status |
|---|---|---|
| The customer has been redirected to PayPal. | Initialized | Initialized |
| - Awaiting the customer to pay in their PayPal account or - PayPal is authorizing the transaction or - You may need to enable the currency and then authorize the payment in your PayPal business account. |
Uncleared | Initialized |
| PayPal has collected payment. | Completed | Initialized |
| The customer cancelled the payment in PayPal. | Void | Void/Cancelled |
| The customer didn’t complete payment within 14 days. | Expired | Expired |
| Refunds | ||
| Refund initiated. | Reserved | Initialized |
| Refund complete. | Completed | Initialized |
| Refund declined. | Declined | Declined |
| - PayPal is authorizing the refund. Or - There are not enough funds in your PayPal business account to process the refund. For more information, see your PayPal business account. |
Uncleared | Initialized |
Activation and integration
| Activation | PayPal activation |
| Checkout options | Payment components Payment pages (current and deprecated versions) |
| Testing | Test payment details |
| API | Create order > Wallet order Examples > PayPal direct/redirect |
| Ready-made integrations | Supported in all ready-made integrations |
Displaying your logo in the PayPal checkout
Displaying your logo in the PayPal checkout
To display your header or logo on the PayPal checkout page, follow these steps:
- Sign in to your MultiSafepay dashboard.
- Go to Settings > Files, and upload the relevant images.
- Go to Payment methods at the bottom right, and then select the relevant images from the Logo and Header list.
- Click Save.
Feedback
Propose a change on GitHub
or
send an email to [email protected]
Other languages
For an explanation in another language, contact your account manager.