How to refund a Pay After Delivery transaction

There are 3 ways to refund a Pay After Delivery order in the MultiSafepay Control.

In all three cases of a reimbursement, only an amount will be refunded if a payment is linked to the transaction. If no payment is linked to the transaction, only a credit on the invoice will take place.

Full refund order

The order can be fully reimbursed by the refund option.

  1. Go to transactions in the MultiSafepay Control
  2. Select transaction overview
  3. With the search function you can find the transaction
  4. Click on the transaction to open it
  5. Select refund order
  6. Full refund
  7. Save.

The order is canceled.

Partial refund

The order can be partially reimbursed in the checkout editor.

  1. Go to transactions in the MultiSafepay Control
  2. Select transaction overview
  3. With the search function you can find the transaction
  4. Click on the transaction to open it
  5. Select refund order
  6. Edit
  7. Choose the article(s) you want to deduct from the order
  8. Save.

The order shows the credited article with the deducted amount added to the order. A new payment link is generated and send to the customer with the adjusted invoice.

Add a discount

Instead of deleting an article in the checkout editor you may want to add a discount.

  1. Go to transactions in the MultiSafepay Control
  2. Select transaction overview
  3. With the search function you can find the transaction
  4. Click on the transaction to open it
  5. Select refund order
  6. Choose edit
  7. Add the discount as a new article in the checkout editor For example -1 -> discount -> amount -> VAT
  8. Add the new order line to the order to deduct the amount given as a discount
  9. Save.

A discount is added to the transaction.
A new invoice will with the adjusted payment link will be send to the customer.

In most plugins you can also refund. See the Plugin FAQ for more information.

Complete own funds

In some cases, the customer pays the outstanding amount of the Pay After Delivery transaction directly to the webshop. Link the received payment to the outstanding transaction via Complete own Funds. Hereby you complete the outstanding transaction. The total amount of the transaction is deducted from your MultiSafepay balance.

  1. Go to transactions in the MultiSafepay Control
  2. Select transaction overview
  3. With the search function you can find the transaction
  4. Click on the transaction to open it
  5. Select Complete own funds
  6. Place a comment
  7. Complete
  8. The funds will be deducted from your MultiSafepay balance
  9. The invoice has been settled