This diagram shows the flow for a successful transaction. Click to magnify.
If the customer fails to pay within the initial 14 day period, MultiFactor emails them reminders with new payment links, each valid for 6 days:
If the customer still fails to pay, the total invoice is transferred to a debt collection agency.
To stop sending reminders, you can either:
Email a request to place transactions on hold to [email protected]
Provide the following information:
Order status: Changes as the customer’s order with you progresses towards shipment (independent of payment)
Transaction status: Changes as the funds progress towards settlement in your MultiSafepay balance
For more information, see About MultiSafepay statuses.
|Payments||Order status||Transaction status|
|MultiSafepay’s risk analysis is in progress.
You can still cancel.
|We have authorized the transaction.
You can no longer cancel. You can only refund.
See also Closing transactions.
|Important: Manually change the order status to Shipped.||Shipped||Uncleared|
|MultiSafepay has collected payment.||Shipped||Completed|
|The transaction was cancelled.||Void/Cancelled||Void/Cancelled|
|MultiSafepay declined the transaction.||Declined||Declined|
|The customer didn’t complete payment within 90 days.||Expired||Expired|