Pay After Delivery payment flow
This diagram shows the flow for a successful transaction. Click to magnify.
to provide their birth date, email address, bank account and phone numbers,
and accept the terms & conditions,
then redirects to your success page else Direct flow Mu->>MF: Sends order details end MF->>Mu: Authorizes the payment (within 2 business days) Mu->>MF: Captures the funds Me->>C: Ships the order Note over Me,C: Manually change the order status to Shipped. MF->>C: Sends invoice (within 24 hours of Shipped status, settlement is now guaranteed) C->>MF: Completes payment (within 14 days) MF->>Mu: Transfers funds Mu->>Me: Settles funds (within 30 days of Shipped status)
Failure to pay
If the customer fails to pay within the initial 14 day period, MultiFactor emails them reminders with new payment links, each valid for 6 days:
- The first and second reminders are free.
- With the third, we add a fee of 7.50 EUR to the invoice.
- With the fourth, we add a fee of 12.50 EUR to the invoice.
If the customer still fails to pay, the total invoice is transferred to a debt collection agency.
To stop sending reminders, you can either:
- Credit the invoice for a zero amount, or
- Request to place the transaction on hold for up to 1 month
Email a request to place transactions on hold to [email protected]
Provide the following information:
- Transaction details
- Reason for your request
- Expected date to start the billing process again
Payment statuses
About order and transaction statuses
Order status: Changes as the customer’s order with you progresses towards shipment (independent of payment)
Transaction status: Changes as the funds progress towards settlement in your MultiSafepay balance
For more information, see About MultiSafepay statuses.
| Payments | Order status | Transaction status |
|---|---|---|
| MultiSafepay’s risk analysis is in progress. You can still cancel. |
Initialized | Initialized |
| We have authorized the transaction. You can no longer cancel. You can only refund. See also Closing transactions. |
Completed | Uncleared |
| Important: Manually change the order status to Shipped. | Shipped | Uncleared |
| MultiSafepay has collected payment. | Shipped | Completed |
| The transaction was cancelled. | Void/Cancelled | Void/Cancelled |
| MultiSafepay declined the transaction. | Declined | Declined |
| The customer didn’t complete payment within 90 days. | Expired | Expired |
| Refunds | ||
| Refund initiated. | Initialized | Initialized |
| Refund complete. | Completed | Completed |
Feedback
Propose a change on GitHub
or
send an email to [email protected]
Other languages
For an explanation in another language, contact your account manager.