Pay After Delivery overview


Pay After Delivery is MultiSafepay’s own pay later method that lets customers pay for orders after receiving them, increasing customer confidence and conversion.

Customers are only charged for the items they keep. MultiSafepay bears the risk, based on the customer’s history, and guarantees settlement.

Countries The Netherlands
Currencies EUR
Chargebacks No – See Chargebacks.
Refunds Full, partial, and API refunds, discounts
Transactions expire after 90 days

Refunds

  • You can’t process refunds after the invoice is passed to a collection agency (usually 6 weeks after shipping the order). This is not visible in your MultiSafepay dashboard. To check when the invoice was passed to the agency, email [email protected]

  • You can’t see whether the customer has paid the invoice. If they have already paid, they receive a refund. If not, they receive an adjusted payment request or the invoice is cancelled.

  • For both full and partial refunds, any additional administration costs for the customer are deducted from the invoice. The customer has a further 14 days to complete the payment.

  • You cannot reverse full refunds.

Amounts

Minimum and maximum order amounts apply. For more information, email [email protected]

Customer addresses

The delivery and invoice addresses must be the same to prevent fraud. For more information, see MultiFactor – Shipping policies.

Surcharges

Due to changes to the Wet op het consumentenkrediet, merchants who apply surcharges to pay later methods are now deemed credit providers under article 7:57 of the Burgerlijk Wetboek. This requires a permit from the Authority for Financial Markets (AFM). We therefore strongly recommend discontinuing any surcharges.

For more information, email [email protected]

See also

Feedback

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Other languages

For an explanation in another language, contact your account manager.