Closing Pay After Delivery transactions

If a customer pays for an order into your business bank account directly instead of paying MultiFactor, you need to manually change the transaction status to Completed. This stops MultiFactor sending the customer payment requests.

To close a transaction manually, follow these steps:

  1. Sign in to your MultiSafepay dashboard.
  2. Go to Transactions > Transaction overview.
  3. Search for the transaction and click to open the Transaction details page.
  4. Click Complete own funds.
  5. Enter a comment about what happened with the order.
  6. Click Complete.
    The total amount of the transaction is deducted from your MultiSafepay balance. The invoice is considered settled.
Note: Once the transaction status changes to Completed, the Complete own funds button is hidden. You must process a full refund instead.


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Other languages

For an explanation in another language, contact your account manager.