What it is

Pay After Delivery is a MultiSafepay-branded deferred payment method (post-payment). Payment After Delivery’s order flow and financial flow are not tied directly in a sequential order, allowing thus the customers to receive the products prior to paying for them. The working mechanism behind this payment method is a risk-based model that accounts for the order itself and for the customer’s history. MultiSafepay bears the full risk of Pay After Delivery.

Pay After Delivery is a very customer friendly payment method that helps increase customer confidence and conversion for the merchant.

How it works

Pay After Delivery is a payment method developed and managed by our own MultiSafepay developers. Therefore, the payout of the transaction is guaranteed by MultiSafepay.

Pay After Delivery is an online payment method that allows customers to pay for online purchases after receiving them. A special feature of post-payment is that customers are only charged for the items they keep from an order.

When an uncleared Pay After Delivery is received, no action is required. Our support team will process the transaction within two business days.

The customer has 14 days to complete the payment after receiving the invoice from MultiFactor.

Shipped status

When receiving a Pay After Delivery transaction, it is important to take the following steps:

Upon agreeing with an order (by actually sending the goods), the order status should be changed from completed to shipped. You can adjust the order status in the original transaction in your MultiSafepay Control via change order status. Not changing the status to shipped can result in the expiration of the order. If you do not change the order status to shipped, the order will eventually expire.

• Changing the status to shipped allows Pay After Delivery to initiate the billing process towards the customer. MultiSafepay will guarantee the payout of the transaction.

The shipped status is therefore important for invoicing the customer and the payout of the transaction on your MultiSafepay balance.

Complete own funds
When the transaction is marked with the shipped status, it is no longer possible to cancel the order. You can, however, close the transaction through the complete own funds.

Example:
In some cases, the customer pays the outstanding amount of the transaction directly to the webshop. This allows you to link the received payment to the outstanding transaction through Complete own Funds. Hereby you complete the outstanding transaction. The total amount of the transaction is deducted from your MultiSafepay balance and the transaction is finalized.

When the customer has not supplied a payment, the transaction can be cancelled by refund completed order. This way you credit the invoice to a zero amount and the customer will no longer receive a reminder of the order.

Payment flow

As soon as your customer selects the payment method Pay After Delivery, he or she agrees with the terms and conditions.

1. The shipped status is important for invoicing the customer. 24 Hours after the shipped status has been set, the first email towards the customer will be sent. The customer originally has 14 days to finalize the payment

2. When no payment has been received to complete the transaction, MultiFactor will send a reminder. The second payment request is valid for 6 days
   
   The first and second payment request are sent without additional cost

3. When no payment has been successfully linked to the outstanding transaction after the second payment request, a third reminder will be sent. However, additional cost of € 7.50 will be added to the invoice.
   The third payment request will be valid for 6 days

4. The fourth payment request will be increased with € 12.50 and is also valid for 6 days

5. If, after repeated payment requests, the customer does not complete the outstanding transaction, the total amount of the order will ultimately be transferred to a collection agency.

A payment link is supplied in every invoice email we send to the customer

Payout transaction

The payout of a Pay After Delivery transaction will be added onto your MultiSafepay Balance. A Pay After Delivery payout will be processed 30 days after changing the status to shipped.

Transaction flow

The transaction flow shows the different ways a transaction can be processed. This differs per payment method.

• Order status
  The order status indicates the status of the order, such as completed, pending or rejected. The order status is independent of the incoming or outgoing payment of the transaction.

• Transaction status
  The transaction status indicates the payment status of the transaction, such as completed, pending or rejected. Once the transaction status is completed, the amount of the transaction is added to your MultiSafepay balance.

Refund flow

The full API reference for Pay After Delivery can be found here.

Product rules

Some rules may apply to certain payment methods. For Pay After Delivery, the following rules apply:

• Refunding more than the stated amount of the original transaction is not possible with Pay After Delivery. More information is available on our refund more than original amount page.

• Successful Pay After Delivery transactions have no expiring date regarding refunding, as long as the receiving bank is able to process the refund.

• As a post-payment method, Pay After Delivery has a different payment flow and therefore the setting of days or seconds active will have no influence. Full documentation can be found on our lifetime of a payment link FAQ page

• When no action is being taken within 90 days of receiving a Pay After Delivery order, the transaction will expire

• When a Pay After Delivery transaction has the order status shipped, there will be no time limit on refunding the transaction

• Pay After Delivery transactions are processed in Euros (EUR)

• Currently, Pay After Delivery is only offered in the Netherlands

• As a rule of thumb, post-payment methods do not allow the use of a giftcard by a customer when filling in the payment details (after the order has already been placed). This has to do with the accuracy of the order specifications, needed by the collecting party (i.e. Pay After Delivery). Our platform would otherwise interpret the giftcard as a discount (which is not present in the shopping cart specification) and would not reflect the right order information needed, for example, for taxation purposes. However, using giftcards for post-payment can be implemented as an option before placing the order (i.e. on your checkout page, before calling our API). It is the merchant’s sole responsibility to enable this feature. Failing to comply with this product rule might result in unexpected errors and unwanted complications.

Activate

Note: Before applying for Pay After Delivery, please check your eligibility with your MultiSafepay account manager.

To activate this payment method, please contact your account manager via [email protected] or call us at +31 20 8500 502

Note: Currently, MultiSafepay only offers Pay After Delivery in the Netherlands.

Request refund

Please follow these steps to refund a Pay After Delivery transaction:

Full order refund

1. Go to transactions in the MultiSafepay Control
2. Select transaction overview
3. With the search function you can find the transaction
4. Click on the transaction to open it
5. Select refund complete order
6. Full refund
7. Save.

An amount will be refunded only if a payment is linked to the transaction. If no payment is linked to the transaction, only a credit on the invoice will take place. Credit the invoice to a zero amount means the customer will no longer receive a reminder of the invoice

Partial refund by item or amount

The order can be partially reimbursed in the checkout editor.

1. Go to transactions in the MultiSafepay Control
2. Select transaction overview
3. With the search function you can find the transaction
4. Click on the transaction to open it
5. Select refund order
6. Edit
7. Choose the page(s) you want to deduct from the order
8. Save.

The order shows the credited page with the deducted amount added to the checkout editor. A new payment link is generated and sent to the customer with the adjusted invoice.

When you do not want to deduct an item but would like to submit an amount instead, follow these steps below to issue a partial refund:

1. Select refund order
2. edit
3. Add the discount as a new page in the checkout editor - for example -1 -> discount -> amount -> VAT
4. Add the new order line to the order to deduct the amount given as a discount
5. Save.

Complete own funds

When the transaction is marked with the status shipped, it is no longer possible to cancel the order. You can, however, close the transaction through the complete own funds.
Example:

When the customer has not supplied a payment, the transaction can be cancelled by refund completed order, see further information in full order refund. This way you credit the invoice to a zero amount and the customer will no longer receive a reminder of the order.

1. Go to transactions in the MultiSafepay Control
2. Select transaction overview
3. With the search function you can find the transaction
4. Click on the transaction to open it
5. Select Complete own funds
6. Submit a comment
7. Complete
8. The funds will be deducted from your MultiSafepay balance
9. The invoice has been settled

In most plugins you can also refund. See the Plugin FAQ for more information.