Pay After Delivery, What is it?

It’s a deferred payment method meaning that the order flow and financial flow are not tied directly in a sequential order, so that the customers can receive the product prior to the payment of the product. This is possible by using a risk based model per order and customer to handle the orders which MultiSafepay will bear the risk of.

Pay After Delivery is very customer friendly, increase customer confidence, and increases conversion for the merchant.

Pay After Delivery, How does it work?

Pay After Delivery is a payment method developed and managed by our own developers at MultiSafepay. Therefore, the payout of the transaction is guaranteed by MultiSafepay.

Pay After Delivery is an online payment method that allows the customer to pay a transaction after receiving the purchase. The customer only pays for the articles retained.

When an uncleared Pay After Delivery is received, no action is required. Our support team will process the transaction within two business days.

The customer has 14 days to complete the payment after receiving the invoice from MultiFactor.

Shipped status

When receiving a transaction with Pay After Delivery as payment method, it is important to take the following steps.

If you agree with the received transaction (by actually sending the goods), you can change the order status from completed to shipped. More importantly, this allows Pay After Delivery to start billing the customer.

If you do not change the order status to shipped, the order will eventually expire.

• The shipped status is therefore important for invoicing the customer and the payout of the transaction on your MultiSafepay balance.

You can adjust the order status in the original transaction in your MultiSafepay Control via change order status.

Payment flow

As soon as your customer selects the payment method Pay After Delivery, he or she agrees with the terms and conditions.

1. The shipped status is important for invoicing the customer. 24 Hours after the shipped status has been set, the first email towards the customer will be sent. The customer originally has 14 days to finalize the payment

2. When no payment has been received to complete the transaction, MultiFactor will send a reminder. The second payment request is valid for 6 days
   
   The first and second payment request are sent without additional cost

3. When no payment has been successfully linked to the outstanding transaction after the second payment request, a third reminder will be sent. However, additional cost of € 7.50 will be added to the invoice.
   The third payment request will be valid for 6 days

4. The fourth payment request will be increased with € 12.50 and is also valid for 6 days

5. If, after repeated payment requests, the customer does not complete the outstanding transaction, the total amount of the order will ultimately be transferred to a collection agency.

A payment link is supplied in every invoice email we send to the customer

Payout Pay After Delivery transaction

The payout of a Pay After Delivery transaction will be added onto your MultiSafepay Balance. A Pay After Delivery payout will be processed 30 days after changing the status to shipped.

Pay After Delivery transaction flow

Pay After Delivery transaction, refund status flow

Full API reference on the payment method Pay After Delivery.

Product rules

Some rules may apply to certain payment methods. These rules apply to the payment method Pay After Delivery.

• The days and seconds active does not apply to the payment method Pay After Delivery. This is because the payment method is a post payment method. As a result, it has a different payment flow and the setting of a days or seconds active will have no influence.
  
  Full documentation on the lifetime of a payment link can be found on our FAQ page, Lifetime of a payment link
  

• When no action is being taken within 90 days of receiving a transaction with the payment method Pay After Delivery, the transaction will expire.

• When a Pay After Delivery transaction has the order status shipped, there will be no time limit on refunding the transaction.

• Pay After Delivery is processed in the currency Euros (EUR).

• Currently the payment method Pay After Delivery is offered in the Netherlands only.

How to activate Pay After Delivery

Note: Before applying for the payment method Pay After Delivery, check with your account manager at MultiSafepay if you are eligible for the payment method.

You can submit your request to your account manager to activate the payment method.

[email protected] or call us at +31 20 8500 502

Note: Currently MultiSafepay offers Pay After Delivery in the Netherlands only.

How to refund a Pay After Delivery transaction

There are 3 ways to refund a Pay After Delivery order in the MultiSafepay Control.

In all three cases of a reimbursement, only an amount will be refunded if a payment is linked to the transaction. If no payment is linked to the transaction, only a credit on the invoice will take place.

Full refund order

The order can be fully reimbursed by the refund option.

1. Go to transactions in the MultiSafepay Control
2. Select transaction overview
3. With the search function you can find the transaction
4. Click on the transaction to open it
5. Select refund order
6. Full refund
7. Save.

The order is canceled.

Partial refund

The order can be partially reimbursed in the checkout editor.

1. Go to transactions in the MultiSafepay Control
2. Select transaction overview
3. With the search function you can find the transaction
4. Click on the transaction to open it
5. Select refund order
6. Edit
7. Choose the article(s) you want to deduct from the order
8. Save.

The order shows the credited article with the deducted amount added to the order. A new payment link is generated and send to the customer with the adjusted invoice.

Add a discount

Instead of deleting an article in the checkout editor you may want to add a discount.

1. Go to transactions in the MultiSafepay Control
2. Select transaction overview
3. With the search function you can find the transaction
4. Click on the transaction to open it
5. Select refund order
6. Choose edit
7. Add the discount as a new article in the checkout editor For example -1 -> discount -> amount -> VAT
8. Add the new order line to the order to deduct the amount given as a discount
9. Save.

A discount is added to the transaction.
A new invoice will with the adjusted payment link will be send to the customer.

In most plugins you can also refund. See the Plugin FAQ for more information.

Complete own funds

In some cases, the customer pays the outstanding amount of the Pay After Delivery transaction directly to the webshop. Link the received payment to the outstanding transaction via Complete own Funds. Hereby you complete the outstanding transaction. The total amount of the transaction is deducted from your MultiSafepay balance.

1. Go to transactions in the MultiSafepay Control
2. Select transaction overview
3. With the search function you can find the transaction
4. Click on the transaction to open it
5. Select Complete own funds
6. Place a comment
7. Complete
8. The funds will be deducted from your MultiSafepay balance
9. The invoice has been settled