Pay After Delivery

Pay After Delivery is MultiSafepay's own online payment method that lets customers pay for orders after receiving them, increasing customer confidence and conversion. Customers are only charged for the items they keep from the order. MultiSafepay bears the risk, based on the customer's history, and guarantees settlement.

User guide

Changing order status to Shipped

Changing the order status from Completed to Shipped prevents the order expiring, and triggers Pay After Delivery to invoice the customer and transfer the funds to MultiSafepay.

In your MultiSafepay account

To change the order status in your MultiSafepay account, follow these steps:

  1. Sign in to your MultiSafepay account.
  2. Go to Transactions > Transactions overview.
  3. Search for the transaction, and click to open the Transaction details page.
  4. Under Order details, click Change order status.
  5. Change the status to Shipped.
  6. Send the customer the Track & Trace details, if relevant.

In your backend

If you change the order status to Shipped in your backend, some MultiSafepay plugins can pass the updated status to your MultiSafepay account automatically:

  • Magento 2 and WooCommerce: When you set the order to Shipped in your backend.
  • Shopware 5: When you set the order to Delivered in your backend.

For other MultiSafepay plugins, you can forward the status via our API by making a PATCH /orders request.

Some third-party plugins may not support forwarding the status via our API.

See API reference – Update an order.

Shipping policies

For more information about MultiFactor shipping policies, see MultiFactor:

Closing transactions

If you have not yet shipped an order, you can cancel the transaction by performing a full refund. See Processing refunds.

Complete own funds

Follow the Complete own funds steps if:

  • You have shipped an order and the customer fails to pay. You can no longer cancel the order, and must close the transaction instead.

  • A customer pays an invoice to you directly. You need to link the payment to the transaction in your MultiSafepay account to change the transaction status to Completed. The transaction status changes to Completed or Void, and the customer no longer receives payment requests.

Known bug: Once the transaction status changes to Completed, the Complete own funds button is hidden and you must process a full refund in your MultiSafepay account instead.

Follow these steps:

  1. Sign in to your MultiSafepay account.
  2. Go to Transactions > Transaction overview.
  3. Search for the transaction and click to open the Transaction details page.
  4. Click Complete own funds.
  5. Enter a description about what happened with the order.
  6. Click Complete.
    The total amount of the transaction is deducted from your MultiSafepay balance.
    The invoice is considered settled.


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Other languages

For an explanation in another language, contact your account manager.