Maestro, What is it?

Maestro is a multi-national debit card service owned by Mastercard. Maestro is accepted across Europe and many other countries. However, Maestro online payments are mainly done by Belgium customers.

Maestro, How does it work?

Maestro payments are processed as a credit card payment. Therefore, credit card payments must be enabled within your MultiSafepay Control to process a Maestro payment. Submit your request to enable credit cards (Visa, Mastercard en Maestro) to your account manager or contact us at [email protected]

A Maestro payment is always validated with the 3D secure code. The 3D secure is a requirement of Maestro.

Maestro transaction flow

Credit card transactions received by MultiSafepay, will be processed through our fraud filter. The following statuses are important when receiving a credit card payment:

Order Status Financial Status Description
Initialized Initialized A payment link has been generated, but no payment has been received yet.
Completed Completed A successful Maestro transaction has been received and the funds will be added to your MultiSafepay Control balance.
Uncleared Uncleared Waiting for manual permission of the merchant to approve/disapprove the payment. Read more on accepting uncleared credit card payments, how and why?
Declined Declined Transaction has been rejected. read more on credit card status ‘declined’. What does this mean?
Expired Expired An unfinished transaction will automatically expire after a predefined period.
Void Canceled Transaction has been canceled.

Maestro transaction, refund status flow

Order Status Financial Status Description
Reserved Reserved A refund has been requested.
Completed Completed Refund has been successfully processed.
Chargeback Completed Forced reversal of funds initiated by customer’s bank (issuer). Only applicable to Direct Debit and credit card payments. Important information on how to proceed when receiving a chargeback

Full API reference on the payment method Maestro.

product rules

Some rules may apply to certain payment methods. These rules apply to the payment method Maestro.

  • The lifetime of a payment link can be adjusted. This might be beneficial for your inventory. The adjustment can be processed through the days or seconds active.
    Full documentation on the lifetime of a payment link can be found on our FAQ page, Lifetime of a payment link

  • Maestro is processed in the currency Euros (EUR).

How to activate Maestro

With MultiSafepay, Maestro is an additional payment method. You can submit the application to activate the payment methods through your account manager or contact us at [email protected]

To activate the payment method Maestro we would like to receive the following information from you.

  • Average transaction amount
  • Minimum transaction amount
  • Maximum transaction amount
  • Yearly turnover by credit cards.

When approved by our screening department, the payment methods Visa, Mastercard and Maestro will be enabled for your MultiSafepay Control.

How to refund a Maestro transaction

The refund of a transaction with the payment method Maestro can be processed from within your MultiSafepay Control.

Please follow the following steps:

  1. Select Transactions -> Transaction overview
  2. Find the transaction through search
  3. Open the transaction
  4. Select refund
  5. Fill in the amount that you are going to refund to the customer
  6. Confirm.

MultiSafepay does not allow you to refund more than the stated amount of the original transaction.

The transaction status is now initialized, as long as the transaction status is marked as initialized the refund can be canceled. When the transaction status is marked as completed, the refund is processed correctly. The customer will receive the refund to the bank account number in which the transaction was originally paid to, within the next business day.

Note: outgoing payment will not be processed when your MultiSafepay balance is insufficient.