This diagram shows the flow for a successful transaction. Click to magnify.
Order status: Changes as the customer’s order with you progresses towards shipment (independent of payment)
Transaction status: Changes as the funds progress towards settlement in your MultiSafepay balance
For more information, see About MultiSafepay statuses.
|Payments||Order status||Transaction status|
|The customer has been redirected to Klarna.
You can still cancel with Klarna (see Reservation number).
|Klarna has authorized the transaction and the funds are awaiting capture.
You can no longer cancel. You can only refund.
|Important: Manually change the order status to Shipped.
- Extend the shipping period
- Invoice number (for queries to Klarna)
Note: The billing and shipping addresses must be the same.
|MultiSafepay has collected payment.||Shipped||Completed|
|The transaction expired after 1 hour or you didn’t change the order status to Shipped within 28 days.
See Handling expired orders.
|Klarna authorized the transaction, but either you or the customer cancelled it before capture.||Void||Void|
|Klarna declined the transaction.
Only the customer can contact Klarna to find out why they declined the transaction.
For merchant support, email [email protected]