Klarna payment flow

This diagram shows the flow for a successful transaction. Click to magnify.


Payment statuses

About order and transaction statuses

Order status: Changes as the customer’s order with you progresses towards shipment (independent of payment)

Transaction status: Changes as the funds progress towards settlement in your MultiSafepay balance

For more information, see About MultiSafepay statuses.

Payments Order status Transaction status
The customer has been redirected to Klarna.
You can still cancel with Klarna (see Reservation number).
Initialized Initialized
Klarna has authorized the transaction and the funds are awaiting capture.
You can no longer cancel. You can only refund.
Completed Uncleared
Important: Manually change the order status to Shipped.
See also:
- Extend the shipping period
- Invoice number (for queries to Klarna)
Note: The billing and shipping addresses must be the same.
Shipped Uncleared
MultiSafepay has collected payment. Shipped Completed
The transaction expired after 1 hour or you didn’t change the order status to Shipped within 28 days.
See Handling expired orders.
Expired Expired
Klarna authorized the transaction, but either you or the customer cancelled it before capture. Void Void
Klarna declined the transaction.
Only the customer can contact Klarna to find out why they declined the transaction.
For merchant support, email [email protected]
Declined Declined
Refund initiated. Initialized Completed
Refund complete. Completed Completed


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Other languages

For an explanation in another language, contact your account manager.