Handling expired orders

If you have already shipped an order but it expired because you didn’t change the order status to Shipped within 28 days, follow these steps:

  1. Sign in to your MultiSafepay dashboard.
  2. Go to Transactions > Transaction overview, and then select the expired transaction.
  3. Click Payment link, and then click Duplicate this order.
  4. On the Payment link generator page, click Generate payment link.
  5. Send the payment link to the customer.


  1. Create a new order > Pay later order. See also Examples > Klarna redirect.
  2. Ship the order > Ship order.
  3. Send the payment link to the customer.


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Other languages

For an explanation in another language, contact your account manager.