Changing the order status from Completed to Shipped prevents the order expiring, and triggers Klarna to invoice the customer and transfer the funds to MultiSafepay.
To change the order status in your MultiSafepay account, follow these steps:
Some MultiSafepay plugins can pass the updated status to your MultiSafepay account automatically when you set the order status in your backend to:
For other MultiSafepay plugins, you can forward the status via our API by making a
PATCH /orders request. Some third-party plugins may not support this.
See API reference – Update an order.
To add your logo to invoices Klarna sends to your customers, follow these steps:
For best results, use a square image with a transparent background.
Under Brand information, you can set up and manage your brand including:
For support, see Klarna - Klantenservice.
Note: You can no longer view PDF invoices in your MultiSafepay account.
Buy now pay later services let customers pay only for items they keep from an order. This means sometimes customers return products.
If the return process takes too long to verify, you can place the collection period on hold for 2 to 4 weeks. Call Klarna on +31 208082853 or email Klarna Sales at [email protected]
If you have already shipped an order but it expired because you didn’t change the order status to Shipped within 28 days, follow these steps:
For every transaction, Klarna generates:
Both numbers appear in the relevant Transaction details page in your MultiSafepay account.
If you receive a
code:BAD_VALUE, Bad value: order_lines.reference error from Klarna, try using shorter SKU numbers (e.g. fewer than 9 characters).