Klarna, What is it?

Klarna is an online payment method that allows the customer to pay for online purchases after receiving them. The customer will only pay for the articles they keep.

Currently MultiSafepay offers Klarna for Austria, Germany and the Netherlands only.

Klarna, How does it work?

Klarna integration

Before the integration can start, every merchant needs to sign an additional agreement with Klarna for the pricing and in order to get a Klarna Merchant Number (EID) and Shared Secret (Password). These credentials should be sent to MultiSafepay in order for us to be able to configure the Klarna Gateway within your Merchant Account. MultiSafepay will give all the necessary support during this process and when it is possible, facilitates the contract.

Once the Klarna Gateway is configured you can start your integration using our plugins or by creating your own implementation with our API.

Activate a Klarna Order

After a customer has chosen to pay with Klarna, MultiSafepay will create a Klarna transaction which is “Not Shipped”. After a merchant ships the products to the customer, the order needs to be activated to start the communication process to the customer. After 14 Business days MultiSafepay will receive the funds from Klarna and add the amount to your MultiSafepay Control balance.

To activate a Klarna Order you need to log in to MultiSafepay Control and go to the transaction details of the Klarna order. In the Order Details section there is a Change Order Status button. Here you can change the status to Shipped and provide Track & Trace details if desired.

Klarna does not support an Auto-Ship function, all Klarna Orders have to be manually activated.

Klarna Reservation Number & Invoice Number

For every Klarna Transaction Klarna will generate a Reservation Number and Invoice Number. Once the transaction has been created at Klarna but the order has not yet been activated by Klarna the Reservation Number can be found in MultiSafepay Control under the specific Klarna order in the Transaction details. This Reservation Number can be used for merchants to contact Klarna about any questions in this stage of the process.

Once a Klarna Order has been Shipped you can view the Klarna Invoice Number in MultiSafepay Control under the specific Klarna order in the Transaction details. This Klarna Invoice Number can be used for merchants to contact Klarna about any questions in this stage of the process.

All questions related to Klarna Orders and Transactions should be communicated directly to Klarna via [email protected]

Klarna Statuses

MultiSafepay uses both Order and Transaction statuses for Klarna Transactions. The Transaction Status refers to the status of the actual payment while the order status only refers to the Order Status. Below you can find a description of what the statuses are and how they should be interpreted.

Klarna transaction flow

Klarna transaction, refund status flow

Full API reference on the payment method Klarna.

Klarna Reconciliation & Reporting

MultiSafepay supports a fully reconciled implementation of Klarna. This means that all Klarna Payments are received by MultiSafepay and forwarded to the specific merchant accounts. By having a fully reconciled implementation of Klarna we are able to add Klarna to all existing reports like the financial report and an MT940 report.

After 14 business days MultiSafepay will receive funds from Klarna and make them available to all merchants. After 18-19 days, funds are made available in your merchant account balance.

Customisation of Klarna Invoices

Klarna enables all merchants to customise the Invoices which are being send to your customers. In order to change the styling, you need to log in to your Klarna Merchant Account and make the changes there. All questions related to this subject should be referred directly to Klarna.

Product rules

Some rules may apply to certain payment methods. These rules apply to the payment method Klarna.

• The days and seconds active does not apply to the payment method Klarna. This is because the payment method is a post payment method. As a result, it has a different payment flow and the setting of a days or seconds active will have no influence.
  
  Full documentation on the lifetime of a payment link can be found on our FAQ page, Lifetime of a payment link
  

• Klarna is processed in the currency Euros (EUR).

• Currently the payment method Klarna is offered in Austria, Germany and the Netherlands.

How to activate Klarna

Note: Before applying for the payment method Klarna, check with your account manager at MultiSafepay if you are eligible for the payment method Klarna.

To apply for the payment method Klarna, go to Klarna.com. Inform Klarna you use MultiSafepay as a payment provider.

For existing clients, contact [email protected] to connect your Klarna account with your MultiSafepay Control.

Note: Currently MultiSafepay offers Klarna in the Austria, Germany and the Netherlands.

How to refund a Klarna transaction

There are 3 ways to refund a Klarna transaction in the MultiSafepay Control.

In all three cases of a refund, only an amount will be refunded if a payment is linked to the transaction. If no payment is linked to the transaction, only a credit on the invoice will take place.

Full refund

The transaction can be fully refunded by the refund option.

1. Go to transactions in the MultiSafepay Control
2. Select transaction overview
3. With the search function you can find the transaction
4. Click on the transaction to open it
5. Select refund order
6. Full refund
7. Save.

The transaction is canceled.

Partial refund

The Transaction can be partially refunded in the checkout editor.

1. Go to transactions in the MultiSafepay Control
2. Select transaction overview
3. With the search function you can find the transaction
4. Click on the transaction to open it
5. Select refund order
6. Choose Edit
7. Choose the article(s) you want to deduct from the order
8. Save.

The transaction shows the credited article with the deducted amount added to the transaction. A new payment link is generated and send to the customer with the adjusted invoice.

Add a discount

Instead of deleting an article in the checkout editor you may want to add a discount.

1. Go to transactions in the MultiSafepay Control
2. Select transaction overview
3. With the search function you can find the transaction
4. Click on the transaction to open it
5. Select refund order
6. Choose edit
7. Add the discount as a new article in the checkout editor. For example, -1 -> discount -> amount -> VAT
8. Add the new order line to the order to deduct the amount given as a discount
9. Save.

The discount is added to the transaction. A new payment link is generated and sent to the customer with the adjusted invoice.

In most plugins you can also refund. See the Plugin FAQ for more information.

When the process for returns are taking too long to verify, the collection period can be paused for 2 or 4 weeks by placing it on hold. This can only be done via [email protected] or +31 208082853