Please follow the following steps to refund a KBC transaction.
- Select _transaction -> transaction overview in your MultiSafepay Control
- Find the transaction through search
- Open transaction
- Select refund
- Fill in the amount that you want to refund to the customer
MultiSafepay does not allow you to refund more than the stated amount of the original transaction
- Confirm the refund.
The transaction status is now initialized, as long as the transaction is marked as initialized the refund can be canceled. When the transaction status is marked as completed, the refund is processed correctly. The customer will receive the refund to the bank account number in which the transaction was originally paid to, within the next business day.
Refunds will not be processed when your MultiSafepay balance is insufficient.
We do not automatically receive the IBAN when a transaction is completed. However we import our bank statements daily and all incoming payments which have not been completed yet will then be completed. Refunds can therefore be done after 1 business day.
When you are not able to refund a KBC transaction, contact our support [email protected] to assist you further.