ING Home'Pay

ING Home’Pay, What is it?

ING Home’Pay is a local Belgium payment method used by customers with a bank account at the Belgium ING. Therefore, customers pay through their familiar banking environment.

ING Home’Pay, How does it work?

ING Home’Pay is a banking payment method, meaning a customer has a bank account at ING Home’Pay and can use ING Home’Pay as a payment method. ING Home’Pay is pretty similar to any bank payment. A customer chooses to pay with ING Home’Pay, authenticates their account, and confirms to pay.

The payment method ING Home’Pay can only be processed on our new Payment page starting with PayV2.

In case a customer makes a successful payment but does not press the button to return to the website, we do not receive the status update and therefore the transaction status remains initialized.

However, we import our bank statements daily and all incoming payments which have not been completed yet will then be completed.

ING Home’Pay transaction flow

Order Status Financial Status Description
Initialized Initialized A payment link has been generated, but no payment has been received yet.
Completed Completed A successful ING Home’Pay transaction has been received and the funds will be added to your MultiSafepay Control balance.
Expired Expired An unfinished transaction will automatically expire after a predefined period.
Void Canceled Transaction has been canceled.

ING Home’Pay transaction, refund status flow

Order Status Financial Status Description
Initialized Initialized A refund has been requested.
Completed Completed Refund has been successfully processed.

Full API reference on the payment method ING Home’Pay.

Product rules

Some rules may apply to certain payment methods. These rules apply to the payment method ING Home’Pay.

  • The lifetime of a payment link can be adjusted. This might be beneficial for your inventory. The adjustment can be processed through the days or seconds active.

    Full documentation on the lifetime of a payment link can be found on our FAQ page, Lifetime of a payment link

  • ING Home’Pay is processed in the currency Euros (EUR).

How to activate ING Home’Pay

ING Home’Pay is an standard payment method.

The payment method ING Home’Pay can be activated in your MultiSafepay Control under settings -> payment methods. Enable ING Home’Pay as payment method in your ecommerce platform to finalize the activation.

The payment method ING Home’Pay can only be processed on our new Payment page starting with PayV2.

If ING Home’Pay is not visible as a payment method in your MultiSafepay Control, you can contact the support department at [email protected] to assist you further.

Note: Before a payment method is activated, check whether the payment method is supported by your ecommerce platform and your MultiSafepay control.

How to refund a ING Home’Pay transaction

Please follow the following steps to refund a ING Home’Pay transaction.

  1. Select transaction -> transaction overview in your MultiSafepay Control
  2. Find the transaction through search
  3. Open transaction
  4. Select refund
  5. Fill in the amount that you want to refund to the customer
  6. Confirm the refund.

MultiSafepay does not allow for you to refund more than the stated amount of the original transaction

The transaction status is now initialized, as long as the transaction status is marked as initialized, the refund can be canceled. When the transaction status is marked as completed, the refund is processed correctly. The customer will receive the refund to the bank account number in which the transaction was originally paid to, within the next business day.

Refunds will not be processed when your MultiSafepay balance is insufficient.

We do not automatically receive the IBAN when a transaction is completed. However, we import our bank statements daily and all incoming payments which have not been completed yet will then be completed. Refunds can therefore be done after 1 business day.

When you are not able to refund an ING Home’Pay transaction, contact our support at [email protected] to assist you further.