in3 payment flow

This diagram shows the flow for a successful transaction.


Direct flow The customer is redirected straight to in3 to select their bank, and accept the payment periods and terms and conditions.
Redirect flow The customer is redirected to a MultiSafepay payment page to provide their birth date, title, and phone number.
They are then redirected to your success page.

Payment statuses

About order and transaction statuses

Order status: Changes as the customer’s order with you progresses towards shipment (independent of payment)

Transaction status: Changes as the funds progress towards settlement in your MultiSafepay balance

For more information, see About MultiSafepay statuses.

Description Order status Transaction status
The customer has initiated a transaction.
You can still cancel it.
Initialized Initialized
in3 is authorizing the payment or waiting for the customer to pay the first installment.
The customer has 5 minutes to pay the first installment, or The transaction was cancelled.
The first installment is required to create the order.
Uncleared Initialized
The customer has paid the first installment.
Settlement is now guaranteed.
You can no longer cancel. You can only refund.
Completed Uncleared
You can manually change the order status to Shipped for your records, but this is not required to trigger invoicing. Shipped Uncleared
The transaction is complete. Completed Completed
in3 has declined the payment.
No order was created.
Declined Declined
The transaction was cancelled. Void Void
The transaction expired after 2 hours. Expired Expired

Refund statuses

Description Order status Transaction status
in3 has successfully processed a full or partial refund. Completed Completed
The refund was declined. Declined Declined


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Other languages

For an explanation in another language, contact your account manager.