iDEAL payment flow

This diagram shows the flow for a successful transaction. Click to magnify.


Payment statuses

About order and transaction statuses

Order status: Changes as the customer’s order with you progresses towards shipment (independent of payment)

Transaction status: Changes as the funds progress towards settlement in your MultiSafepay balance

For more information, see About MultiSafepay statuses.

Payments Order status Transaction status
The customer has been redirected to their bank. Initialized Initialized
MultiSafepay has collected payment. Completed Completed
The customer cancelled the transaction via their bank. Void Void/Cancelled
iDEAL processing error. Declined Declined
The customer didn’t complete payment within 1.5 hours. Expired Expired
Refund initiated. Initialized Initialized
Refund pending (banking only). Reserved Reserved
Refund complete. Completed Completed


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Other languages

For an explanation in another language, contact your account manager.