iDEAL payment flow
This diagram shows the flow for a successful transaction. Click to magnify.
sequenceDiagram
autonumber
participant C as Customer
participant Mu as MultiSafepay
participant CB as Customer's bank
participant Me as Merchant
alt Redirect flow
C->>Mu: Selects iDEAL (QR) at checkout
Mu->>C: Redirects to payment page to select their bank,
then to online banking else Direct flow C->>Mu: Selects iDEAL (QR) and their bank at checkout Mu->>C: Redirects to online banking end C->>CB: Authenticates account/scans QR code and completes payment CB->>Mu: Transfers funds Mu->>Me: Settles funds
then to online banking else Direct flow C->>Mu: Selects iDEAL (QR) and their bank at checkout Mu->>C: Redirects to online banking end C->>CB: Authenticates account/scans QR code and completes payment CB->>Mu: Transfers funds Mu->>Me: Settles funds
Payment statuses
About order and transaction statuses
Order status: Changes as the customer’s order with you progresses towards shipment (independent of payment)
Transaction status: Changes as the funds progress towards settlement in your MultiSafepay balance
For more information, see About MultiSafepay statuses.
| Payments | Order status | Transaction status |
|---|---|---|
| The customer has been redirected to their bank. | Initialized | Initialized |
| MultiSafepay has collected payment. | Completed | Completed |
| The customer cancelled the transaction via their bank. | Void | Void/Cancelled |
| iDEAL processing error. | Declined | Declined |
| The customer didn’t complete payment within 1.5 hours. | Expired | Expired |
| Refunds | ||
| Refund initiated. | Initialized | Initialized |
| Refund pending (banking only). | Reserved | Reserved |
| Refund complete. | Completed | Completed |
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Other languages
For an explanation in another language, contact your account manager.