Giropay

What it is

Giropay is the leading Internet payment system in Germany. Customers are transferred to their own banking environment and funds are settled immediately.

Giropay has quickly become the most widely accepted method for online payments in Germany and is available to all customers with online banking.

How it works

A customer chooses to pay with Giropay, selects their bank from the list of participants, authenticates their account and confirms the payment. Once a payment is completed, the payout is guaranteed and can not be reversed by the customer.

Transaction flow

The transaction flow shows the different ways a transaction can be processed. This differs per payment method.

  • Order status
    The order status indicates the status of the order, such as completed, pending or rejected. The order status is independent of the incoming or outgoing payment of the transaction.

  • Transaction status
    The transaction status indicates the payment status of the transaction, such as completed, pending or rejected. Once the transaction status is completed, the amount of the transaction is added to your MultiSafepay balance.

Order Status Transaction Status Description
Initialized Initialized A payment link has been generated, but no payment has been received yet.
Completed Completed A successful Giropay transaction has been received and the funds will be added to your MultiSafepay Control balance.
Declined Declined Transaction has been rejected
Expired Expired An unfinished transaction will automatically expire after a predefined period.
Void Cancelled Transaction has been cancelled.

Refund flow

Order Status Transaction Status Description
Initialized Initialized A refund has been requested.
Completed Completed Refund has been successfully processed.

The full API reference for Giropay can be found here.

Product rules

Some rules may apply to certain payment methods. For Giropay, the following rules apply:

  • Refunding more than the stated amount of the original transaction is possible with Giropay. More information is available on our refund more than original amount page

  • Successful Giropay transactions have no expiring date regarding refunding, as long as the receiving bank is able to process the refund

  • The lifetime of a payment link can be adjusted. This might be beneficial for your inventory. The adjustment can be processed through the days or seconds active. Full documentation can be found on our lifetime of a payment link FAQ page

  • Payments done through Giropay are processed in Euros (EUR).

Activate

Giropay is a standard payment method. Giropay can be activated in your MultiSafepay Control under settings -> payment methods. Enable Giropay as a payment method in your ecommerce platform to finalize the activation.

Request refund

Please follow these steps to refund a Giropay transaction:

  1. Login into your MultiSafepay Control
  2. Select transaction -> transaction
  3. Find the transaction through search
  4. Open transaction
  5. Select refund
  6. Fill in the amount that you want to refund to the customer
  7. Confirm the refund.

Please note that by default, MultiSafepay does not allow for you to refund more than the stated amount of the original transaction. Please refer to the product rules for more information.

  • The transaction status is now initialized. As long as the transaction status is marked as initialized, the refund can be cancelled. When the transaction status is marked as completed, the refund is processed correctly. The customer will receive the refund to the bank account number in which the transaction was originally paid to, within the next business day

A refund will only be processed if your balance on your MultiSafepay Control is sufficient.

In the event of a failed Giropay refund, please contact our support team at [email protected] to assist you.