Giropay, What is it?

Number 1 payment method in Germany.

Giropay is an Internet payment System in Germany. Customers are transferred to their own banking environment and funds are settled immediately.

Giropay has quickly become the most widely accepted method for online payments in Germany and is available to all customers with online banking.

Giropay, How does it work?

A customer chooses to pay with Giropay, authenticates their account, and confirms to pay.

Once a payment is completed, the payout is guaranteed and can not be reversed by the customer.

Giropay transaction flow

Order Status Financial Status Description
Initialized Initialized A payment link has been generated, but no payment has been received yet.
Completed Completed A successful Giropay transaction has been received and the funds will be added to your MultiSafepay Control balance.
Declined Declined Transaction has been rejected
Expired Expired An unfinished transaction will automatically expire after a predefined period.
Void Canceled Transaction has been canceled.

Giropay transaction, refund status flow

Order Status Financial Status Description
Initialized Initialized A refund has been requested.
Completed Completed Refund has been successfully processed.

Full API reference on the payment method Giropay.

Product rules

Some rules may apply to certain payment methods. These rules apply to the payment method Giropay.

  • The lifetime of a payment link can be adjusted. This might be beneficial for your inventory. The adjustment can be processed through the days or seconds active.

    Full documentation on the lifetime of a payment link can be found on our FAQ page, Lifetime of a payment link

  • Giropay processes the currency Euros (EUR).

How to activate Giropay

Giropay is a standard payment method.

The payment method Giropay can be activated in your MultiSafepay Control under settings -> payment methods.

Enable Giropay as a payment method in your ecommerce platform to finalize the activation.

How to refund a Giropay transaction

Please follow the following steps to refund a Giropay transaction:

  1. Login at your MultiSafepay Control
  2. Select transaction -> transaction
  3. Find the transaction through search
  4. Open transaction
  5. Select refund
  6. Fill in the amount that you want to refund to the customer
  7. Confirm the refund.

MultiSafepay does not allow for you to refund more than the stated amount of the original transaction

The transaction status is now initialized, as long as the transaction status is marked as initialized, the refund can be canceled. When the transaction status is marked as completed, the refund is processed correctly. The customer will receive the refund to the bank account number in which the transaction was originally paid to, within the next business day.

A refund will only be processed if your balance on your MultiSafepay Control is sufficient.

When you are not able to refund a Giropay transaction, contact our support [email protected] to assist you further.