Gift card, How does it work?

A gift card can be processed as an digital payment method. The credit on a gift card can be spent in a webshop that accepts the gift card.

The transaction can be paid in full or partially with a gift card by the customer. The remaining amount of the transaction can be fulfilled by any other payment method the webshop is offering to the customer.

The actual payment of a gift card will not be processed by MultiSafepay. Therefor, when a payment with a gift card is successful, MultiSafepay will receive a completed status form the issuer of the gift card. MultiSafepay will process the transaction as paid.

The amount deducted form the gift card to complete a payment will be paid out by the issuer of the gift card.

product rules

A Gift card is currently only processed in the currency Euros (EUR)


Gift card transaction flow

Order Status Financial Status Description
Initialized Initialized A payment link has been generated, but no payment has been received yet.
Completed Completed A successful Gift card transaction has been received. A payout of a Gift card transaction will be processed by the issuer of the Gift card.
Expired Expired An unfinished transaction will automatically expire after a predefined period.
Void Canceled Transaction has been canceled.

Gift card transaction, refund status flow

Once a transaction has been paid with the payment method Gift card in full, no payment details are available to return the payment too. Therefore, it is advised to process the refund through your own banking environment.