MultiSafepay supports two types of gift card: open-loop and closed-loop.
MultiSafepay can develop a custom gift card for you.
1. Email a request to [email protected]
2. MultiSafepay performs checks and requests information:
We check the product rules for the relevant payment method.
We assess the feasibility of and timeframe for developing the custom gift card.
We request from you:
3. MultiSafepay activates the custom card for your MultiSafepay account.
4. To integrate your card:
Using our API, see API reference – Create order > Prepaid card order.
In a ready-made integration, use our generic gateway ID.
For support, email [email protected]
Pay later methods don’t allow customers to enter gift card details after placing their order (full or partial payment). This is because, as the collecting party, they require very precise order specifications.
Our platform would interpret the gift card as a discount (not included in the shopping cart specification) and wouldn’t generate the correct order information, e.g. for tax purposes.
Customers can enter gift card details before placing their order, i.e. on your checkout page. You are solely responsible for enabling this. Failure to do so can produce unexpected errors and complications.
VVV gift cards can sometimes throw an error where the credit balance appears to be 0, but is then restored within 24 hours (potentially affected by weekends and holidays). This appears to be due to temporary failures in the card issuer’s system.
If a customer completes a payment and receives this error message, advise them to wait for 1 hour for a confirmation email before trying again to avoid placing two orders.