Gift card, How does it work?

A gift card can be processed as an digital payment method. The credit on a gift card can be spent in a webshop that accepts the gift card.

The transaction can be paid in full or partially with a gift card by the customer. The remaining amount of the transaction can be fulfilled by any other payment method the webshop is offering to the customer.

The actual payment of a gift card will not be processed by MultiSafepay. Therefor, when a payment with a gift card is successful, MultiSafepay will receive a completed status form the issuer of the gift card. MultiSafepay will process the transaction as paid.

The amount deducted form the gift card to complete a payment will be paid out by the issuer of the gift card.

product rules

A Gift card is currently only processed in the currency Euros (EUR)

Gift card transaction flow

Order Status Financial Status Description
Initialized Initialized A payment link has been generated, but no payment has been received yet.
Completed Completed A successful Gift card transaction has been received. A payout of a Gift card transaction will be processed by the issuer of the Gift card.
Expired Expired An unfinished transaction will automatically expire after a predefined period.
Void Canceled Transaction has been canceled.

Gift card transaction, refund status flow

Once a transaction has been paid with the payment method Gift card in full, no payment details are available to return the payment too. Therefore, it is advised to process the refund through your own banking environment.

How to activate gift cards as a payment method

MultiSafepay supports a wide range of gift cards. With gift cards merchants can either accept gift card payments of existing gift cards or even support their own personalized gift card.

MultiSafepay offers 3 gift card connections:

  • Intersolve
  • FashionCheque
  • 123TCS.

The majority of the gift cards are issued by Intersolve

Where to start?

  1. Select a gift card
  2. Check for compatibility with your ecommerce platform and MultiSafepay
  3. Start the application procedure with the issuer of the gift card
  4. Provide the issuer of the gift card with your company details and your MultiSafepay merchant ID
  5. As soon as the issuer of the gift card has processed their part of the activation, MultiSafepay will receive the connect settings to enable the gift card
  6. Finalize the implementation of the gift card by activating the gift card on the ecommerce platform.

Multiple gift cards

Multiple gift cards are supported by MultiSafepay. The customer can pay an order with multiple gift cards of the same gift card or multiple different gift cards.

Contact details

The gift card issuer will process the connection with one of the below shown issuers. The request for a gift card goes through the issuer of the gift card itself. For example: the VVV Cadeaukaart can be requested at the VVV office. Subsequently, the connection of the VVV Cadeaukaart will be processed by Intersolve in this case.




How to refund a gift card transaction

If a refund of a gift card payment has been requested, you could do so through your own banking environment.

A transaction fully paid with a gift card as payment method can not be reimbursed through MultiSafepay, due to missing bank account details of the customer.

If an order is partially paid by gift card of which the remaining amount has been paid for example with iDEAL, The full amount of the transaction can be reimbursed to the customer.

The amount deducted from a gift card to pay an order is not processed or received by MultiSafepay, only the information of a successful payment status that we receive from the gift card is forwarded.

The payout is entirely provided by the issuer of the gift card.

You can reimburse a transaction that is fully paid with a gift card through your own banking environment.

How to test a gift card?

There is no test data available or provided by the issuer of the gift card to test a gift card in a staging or test environment.

When a gift card has been activated on the ecommerce platform, a transaction can be completed to check whether the connection is set correctly to process the gift card as payment method.

Note that this is a real payment and the specified amount will be deducted from the gift card.

Which gift cards are accepted by MultiSafepay?

Before applying for a gift card, check with your account manager at MultiSafepay if you are eligible for the payment method. Also check whether your ecommerce platform supports the requested.

The following gift cards are offered as a standard at MultiSafepay.

  • Beauty & Wellness
  • Boekenbon
  • Fashioncheque
  • Fashiongiftcard
  • Fietsenbon
  • Gezondheidsbon
  • GivaCard
  • Good Card
  • Nationale Erotiekbon
  • Nationale Tuinbon
  • Nationale Verwen Cadeaubon
  • Parfumcadeaukaart
  • Podium
  • Sport & Fit
  • VVV Cadeaukaart
  • Webshop gift card
  • Wellness gift card
  • Wijncadeau
  • Winkelcheque
  • YourGift.

Prefer to offer a personalized gift card to your customer, more information is available in Branded / Personalized gift card

Branded / Personalized gift card

A personalized gift card is issued by Givacard, Intersolve and 123TCS.

Before applying for a personalized gift card, check with your account manager at MultiSafepay for the product rules.
The start-up costs of a branded gift card are € 200.

MultiSafepay has to construct the personalized gift card. This means that it has to be considered whether it is feasible and if so, in what period.

What we need from you.

  • The full name of your chosen personalized gift card
  • High resolution visual of the personalized gift card
    Preferably in .png or .jpg file
    Deliver the logo as large as possible
  • A test gift card with credit and secure code.

We will proceed with the implementation of the personalized gift card.

How to proceed.

  • When using one of the plugins supported by MultiSafepay, it is recommended to also implement the personalized gift card in the backend of the webshop. As soon as MultiSafepay releases the gift card, you can immediately process payments with your personalized gift card.

Due to the individuality of the gift card it is not possible to add the payment methods as a standard in the plugin as payment methods. Therefore, the implementation of the personalized gift card within the backend of the webshop is the merchants own responsibility. We advise you to contact your developer for assistance.

  • When using your own integration, the correct gateway code will be provided by MultiSafepay as soon as we have it available. For additional information on how to process a gift card transaction, see our API documentation page

  • The implementation of the personalized gift card within own integration, is the responsibility of the merchant. However, if any assistance is needed, do contact our Integration Team at [email protected]