EPS, What is it?

EPS is an online payment System in Austria. Customers are transferred to their own banking environment and funds are settled immediately.

EPS has quickly become the most widely accepted method for online payments in Austria and is available to all customers with online banking.

EPS, How does it work?

A customer chooses to pay with EPS, authenticates their account, and confirms to pay.

  • Once a payment is completed the payout is guaranteed and can not be reversed by the customer.

EPS transaction flow

Order Status Financial Status Description
Initialized Initialized A payment link has been generated, but no payment has been received yet.
Completed Completed A successful EPS transaction has been received and the funds will be added to your MultiSafepay Control balance.
Expired Expired An unfinished transaction will automatically expire after a predefined period.
Void Canceled Transaction has been canceled.

EPS transaction, refund status flow

Order Status Financial Status Description
Reserved Reserved A refund has been requested.
Completed Completed Refund has been successfully processed.

Full API reference on the payment method EPS.

Product Rules

Some rules may apply to certain payment methods. These rules apply to the payment method EPS.

  • The lifetime of a payment link can be adjusted. This might be beneficial for your inventory. The adjustment can be processed through the days or seconds active.

    Full documentation on the lifetime of a payment link can be found on our FAQ page, Lifetime of a payment link

  • The payment method EPS processes the currency Euros (EUR).

How to Activate EPS

EPS is an additional payment method. Submit your request to enable the payment method in your MultiSafepay Control at our Integration Team at [email protected]

Before a payment method is activated, check whether the payment method is supported by your ecommerce platform and your MultiSafepay control.

How to refund a EPS transaction

Please follow the following steps to refund a EPS transaction:

  1. Login at your MultiSafepay Control
  2. Select transaction -> transaction overview
  3. Find the transaction through search
  4. Open transaction
  5. Select refund
  6. Fill in the amount that you want to refund to the customer
  7. Confirm the refund.

MultiSafepay does not allow for you to refund more than the stated amount of the original transaction

The transaction status is now initialized, as long as the transaction status is marked as initialized, the refund can be canceled. When the transaction status is marked as completed, the refund is processed correctly. The customer will receive the refund to the bank account number in which the transaction was originally paid to, within the next business day.

A refund will only be processed if your balance on your MultiSafepay Control is sufficient.

When you are not able to refund a EPS transaction, contact our support [email protected] to assist you further.