What it is

EPS is an online payment system in Austria. Customers are transferred to their own banking environment and funds are settled immediately. EPS has quickly become the most widely accepted method for online payments in Austria and is available to all customers with online banking.

How it works

A customer chooses to pay with EPS, authenticates their account, and confirms to pay.

Once a payment is completed, the payout is guaranteed and can not be reversed by the customer.

Transaction flow

The transaction flow shows the different ways a transaction can be processed. This differs per payment method.

  • Order status
    The order status indicates the status of the order, such as completed, pending or rejected. The order status is independent of the incoming or outgoing payment of the transaction.

  • Transaction status
    The transaction status indicates the payment status of the transaction, such as completed, pending or rejected. Once the transaction status is completed, the amount of the transaction is added to your MultiSafepay balance.

Order Status Transaction Status Description
Initialized Initialized A payment link has been generated, but no payment has been received yet.
Completed Completed A successful EPS transaction has been received and the funds will be added to your MultiSafepay Control balance.
Expired Expired An unfinished transaction will automatically expire after a predefined period.
Void Cancelled Transaction has been cancelled.

Refund flow

Order Status Transaction Status Description
Reserved Reserved A refund has been requested.
Completed Completed Refund has been successfully processed.

The full API reference for EPS can be found here.

Product rules

Some rules may apply to certain payment methods. For EPS, the following rules apply:

  • Refunding more than the stated amount of the original transaction is possible with EPS. More information is available on our refund more than original amount page

  • Successful EPS transactions have no expiring date regarding refunding, as long as the receiving bank is able to process the refund

  • The lifetime of a payment link can be adjusted. This might be beneficial for your inventory. The adjustment can be processed through the days or seconds active. Full documentation can be found on our lifetime of a payment link FAQ page

  • Payments done through EPS are processed in Euros (EUR).


EPS is an additional payment method. Therefore, an application is required. Submit your request to the Integration team at [email protected]

Should you need further assistance or have any questions, please refer to your account manager at [email protected]

Before applying to enable EPS, please check with the Integration team at MultiSafepay whether your ecommerce platform supports this payment method.

Request refund

Please follow these steps to refund a EPS transaction:

  1. Login into your MultiSafepay Control
  2. Select transaction -> transaction overview
  3. Find the transaction through search
  4. Open transaction
  5. Select refund
  6. Fill in the amount that you want to refund to the customer
  7. Confirm the refund.

MultiSafepay does not allow for you to refund more than the stated amount of the original transaction

  • The transaction status is now initialized. As long as the transaction status is marked as initialized, the refund can be cancelled. When the transaction status is marked as completed, the refund is processed correctly. The customer will receive the refund to the bank account number in which the transaction was originally paid to, within the next business day

A refund will only be processed if your balance on your MultiSafepay Control is sufficient.

In the event of a failed EPS refund, please contact our support team at [email protected] to assist you.