Edenred payment flow

The table below shows a successful payment flow from start to finish.

About order and transaction statuses

  • Order status: the progression of the customer’s order with you, independent of the payment
  • Transaction status: the progression towards settlement in your MultiSafepay balance

For more information, see About MultiSafepay statuses.

Flow Order status Transaction status
1. The customer selects Edenred at checkout.
2. The customer is redirected and signs in to Edenred with their username, password, and PIN.
They authorize MultiSafepay to access their Edenred account.
3. Edenred confirms successful authentication and that enough funds are available on the voucher.
4. Edenred transfers the funds to the merchant and notifies MultiSafepay. Completed Completed


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Other languages

For an explanation in another language, contact your account manager.