Edenred lets employers provide their employees with a prepaid card loaded with Edenred vouchers:

  • Ticket Restaurant
  • Ticket EcoCheques
  • Ticket Compliments
  • Ticket Sport & Culture


Countries Belgium
Currencies EUR
Chargebacks No
Refunds No
Payment features Second Chance

How it works

  • You must sign a contract with Edenred.
  • For each voucher, you must comply with Edenred’s rules regarding permitted products and services.
  • An Edenred prepaid card can contain multiple Edenred vouchers.
  • Edenred vouchers can be used for partial payments in combination with another payment method.
  • View all the Edenred transactions for your website in My Edenred.

Payment flow

This diagram shows the flow for a successful transaction. Click to magnify.


Payment statuses

Order status: Changes as the customer’s order with you progresses towards shipment (independent of payment)

Transaction status: Changes as the funds progress towards settlement in your MultiSafepay balance

For more information, see Payment statuses.

Description Order status Transaction status
For partial payment with another method: The customer has been redirected to their bank. Initialized Initialized
MultiSafepay has collected payment. Completed Completed

Activation and integration

Activation Edenred activation
Checkout options Payment pages (current and deprecated)
Testing Test payment details
API Create order > Prepaid card order
Examples > Edenred redirect
By default, all activated Edenred vouchers display at checkout, but you can also specify which Edenred vouchers to display per transaction.
Ready-made integrations Only supported in our Magento 2 integration.


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send an email to [email protected]

Other languages

For an explanation in another language, contact your account manager.