Changing the order status from Completed to Shipped prevents the order expiring, and triggers E-Invoicing to invoice the customer and transfer the funds to MultiSafepay.
To change the order status in your MultiSafepay account, follow these steps:
If you change the order status to Shipped in your backend, some MultiSafepay plugins can pass the updated status to your MultiSafepay account automatically:
For other MultiSafepay plugins, you can forward the status via our API by making a
PATCH /orders request.
Some third-party plugins may not support forwarding the status via our API.
See API reference – Update an order.