How to refund an Dotpay transaction

Please follow the following steps to refund a Dotpay transaction.

  1. Select transaction -> transaction overview in your MultiSafepay Control
  2. Find the transaction through search
  3. Open transaction
  4. Select refund
  5. Fill in the amount that you want to refund to the customer
    MultiSafepay does not allow you to refund more than the stated amount of the original transaction
  6. Confirm the refund.

The transaction and order status are now initialized, as long as the transaction and order status are marked as initialized the refund can be canceled. When the transaction status is marked as completed, the refund is processed correctly.

The customer will receive the refund to the bank account number in which the transaction was originally paid to, within the next business day.

Outgoing payments will not be processed if your MultiSafepay balance is insufficient.

When you are not able to refund a Dotpay transaction, contact our support department at [email protected] to assist you further.