Dotpay, How does it work?

Dotpay is a payment method for Polish customers. A customer can choose his own bank in order to pay with Dotpay.

If the transaction is approved by Dotpay, the transaction status will change to completed and MultiSafepay will add the funds to the balance of your MultiSafepay Control.

Dotpay transaction flow

Order Status Financial Status Description
Initialized Initialized A payment link has been generated, but no payment has been received yet.
Completed Completed A successful Alipay transaction has been received and the funds will be added to your MultiSafepay Control balance.
Declined Declined Transaction has been rejected.
Expired Expired An unfinished transaction will automatically expire after a predefined period.
Void Canceled Transaction has been canceled.

Dotpay transaction, refund status flow

Order Status Financial Status Description
Reserved Reserved A refund has been requested.
Completed Completed Refund has been successfully processed.

Full API reference on the payment method Dotpay.

Product rules

Some rules may apply to certain payment methods. These rules apply to the payment method Dotpay.

  • The lifetime of a payment link can be adjusten. This might be beneficial for your inventory. The adjustment can be processed through the days or seconds active.

    Full documentation on the lifetime of a payment link can be found on our FAQ page, Lifetime of a payment link

  • The payment method Dotpay processes the currencies
    Euros (EUR)
    Zloty (PLN).

  • Providing first and last name of the customer is mandatory to finalize a payment with the payment method Dotpay. This can not be enetered on the payment page. The transaction will automatically be rejected.