Dotpay, What is it?

Dotpay is a third-party online payment platform established in Poland. For any company with a Polish target audience and international growth ambitions, Dotpay is a highly recommended payment method.

Dotpay, How does it work?

Dotpay is a payment method for Polish customers. A customer can choose his own bank in order to pay with Dotpay.

If the transaction is approved by Dotpay, the transaction status will change to completed and MultiSafepay will add the funds to the balance of your MultiSafepay Control.

Dotpay transaction flow

Order Status Financial Status Description
Initialized Initialized A payment link has been generated, but no payment has been received yet.
Completed Completed A successful Alipay transaction has been received and the funds will be added to your MultiSafepay Control balance.
Declined Declined Transaction has been rejected.
Expired Expired An unfinished transaction will automatically expire after a predefined period.
Void Canceled Transaction has been canceled.

Dotpay transaction, refund status flow

Order Status Financial Status Description
Reserved Reserved A refund has been requested.
Completed Completed Refund has been successfully processed.

Full API reference on the payment method Dotpay.

Product rules

Some rules may apply to certain payment methods. These rules apply to the payment method Dotpay.

  • The lifetime of a payment link can be adjusted. This might be beneficial for your inventory. The adjustment can be processed through the days or seconds active.

    Full documentation on the lifetime of a payment link can be found on our FAQ page, Lifetime of a payment link

  • The payment method Dotpay processes the currencies
    Euros (EUR)
    Zloty (PLN).

  • Providing first and last name of the customer is mandatory to finalize a payment with the payment method Dotpay. This can not be entered on the payment page. The transaction will automatically be rejected.

How to activate Dotpay

Note: Before applying for the payment method Dotpay, check with your account manager at MultiSafepay if you are eligible for the payment method.

Dotpay is an additional payment method. Therefore, an application is required. Submit your request by contacting your account manager or contact us at [email protected]

How to refund an Dotpay transaction

Please follow the following steps to refund a Dotpay transaction.

  1. Select transaction -> transaction overview in your MultiSafepay Control
  2. Find the transaction through search
  3. Open transaction
  4. Select refund
  5. Fill in the amount that you want to refund to the customer
  6. Confirm the refund.

MultiSafepay does not allow you to refund more than the stated amount of the original transaction

The transaction and order status are now initialized, as long as the transaction and order status are marked as initialized the refund can be canceled. When the transaction status is marked as completed, the refund is processed correctly.

The customer will receive the refund to the bank account number in which the transaction was originally paid to, within the next business day.

Outgoing payments will not be processed if your MultiSafepay balance is insufficient.

When you are not able to refund a Dotpay transaction, contact our support department at [email protected] to assist you further.