Dotpay is an inter-bank payment method that links all major Polish retail banks. Customers pay from their own online banking environment.

See how Dotpay can benefit your business!


Countries Poland
Currencies EUR, PLN
Chargebacks No
Refunds Full and partial
Payment features Second Chance
Transactions expire after 3 days

Payment flow

This diagram shows the flow for a successful transaction. Click to magnify.


Payment statuses

Order status: Changes as the customer’s order with you progresses towards shipment (independent of payment)

Transaction status: Changes as the funds progress towards settlement in your MultiSafepay balance

For more information, see Payment statuses.

Payments Order status Transaction status
The customer has been redirected to their bank. Initialized Initialized
MultiSafepay has collected payment. Completed Completed
The customer didn’t complete payment within 3 days. Expired Expired
Refund initiated. Reserved Reserved
Refund complete. Completed Completed

Activation and integration

Activation Apply to MultiSafepay
Checkout options Payment pages
(current and deprecated)
Testing Test payment details
API Create order > Banking order
Examples > Dotpay redirect
Ready-made integrations Supported in all ready-made integrations.


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Other languages

For an explanation in another language, contact your account manager.