How to refund a Direct Debit order

The refund of a transaction with the payment method Direct Debit can be processed from the MultiSafepay Control.

Please follow the following steps:

  1. Select Transactions -> Transaction overview
  2. Find the transaction through search
  3. Open the transaction
  4. Select refund
  5. Fill in the amount that you are going to refund to the customer
  6. Confirm.

MultiSafepay does not allow for you to refund more than the stated amount of the original transaction

The order status is initialized, as long as the order status is marked as initialized, the refund can be canceled. When the order status is marked as completed, the refund is processed correctly.

The customer will receive the refund to the bank account number in which the transaction was originally paid to, within the next business day.

  • Outgoing payments will not be processed when your MultiSafepay balance is insufficient.