If a credit card payment of a customer receives the status ‘declined’, this may be for several reasons. Only the customer can contact their credit card issuer to inquire as to why the credit card payment has been ‘declined’.
For questions about credit card payments and/or a payment status (of a credit card transaction), please us at [email protected]
|Declined||transaction not allowed||The fraud filter of MultiSafepay is declining the transaction. Contact our support department at [email protected] for further information.|
|Declined||Do not honour||This information is not shared with MultiSafepay, only the card holder can retrieve the information at the issuing bank.|
|Declined||3d authorisation canceled||When the 3D secure verification is incomplete or can not be validated, the payment will be declined.|
|Declined||Expired card||The credit card is expired.|
|Declined||Not sufficient funds||The customer has insufficient credit on the credit card to complete the payment.|