Credit cards

What is it?

A credit card is a payment card issued to users to enable them to pay a merchant for goods and services. Visa, Mastercard and American Express are the largest credit card companies in the world. Credit card holders can pay using their credit card in both physical and online stores.

How does it work?

In order to pay with Mastercard, Visa or American Express the customer needs to fill in their card number, CVC-code and expiry date to release a payment. When the 3D Secure is enabled on the credit card, the customer needs to provide an authentic code on the next page to finalize the payment. The 3D secure insures that the customer is the rightful account holder.

As payment processor, MultiSafepay is an acquirer itself for Visa and Mastercard.

“Visa, Mastercard and American Express” transaction flow

The transaction flow shows the different ways a transaction can be processed. This differs per payment method.

  • Order status
    The order status indicates the status of the order, such as completed, pending or rejected. The order status is independent of the incoming or outgoing payment of the transaction.

  • Transaction status
    The transaction status indicates the payment status of the transaction, such as completed, pending or rejected. Once the transaction status is completed, the amount of the transaction is added to your MultiSafepay balance.

Credit card transactions received by MultiSafepay will be processed through our fraud filter. The following statuses are important when receiving a credit card payment:

Order Status Transaction Status Description
Initialized Initialized A payment link has been generated, but no payment has been received yet.
Completed Completed A successful credit card transaction has been received and the funds will be added to your MultiSafepay Control balance.
Uncleared Uncleared Waiting for manual permission of the merchant to approve/disapprove the payment. Read more on accepting uncleared credit card payments, how and why?
Declined Declined Transaction has been rejected. read more on credit card status ‘declined’. What does this mean?
Expired Expired An unfinished transaction will automatically expire after a predefined period.
Void Cancelled Transaction has been cancelled.

Transaction flow when processing on own MID

When using an own MID (MerchantID) from American Express, the funds are not processed by MultiSafepay. Instead, the funds will be added to your own balance at American Express.

Order Status Transaction Status Description
Initialized Initialized A payment link has been generated, but no payment has been received yet.
Uncleared Initialized Waiting for manual permission of the merchant to approve/disapprove the payment. Read more on accepting uncleared credit card payments, how and why?
Completed Initialized A successful credit card transaction has been received and the funds will be added to your MultiSafepay Control balance.

Refund flow

Order Status Transaction Status Description
Reserved Reserved A refund has been requested.
Completed Completed Refund has been successfully processed.
Chargeback Completed Forced reversal of funds initiated by customer’s bank (issuer). Only applicable to Direct Debit and credit card payments. Information on how to proceed when receiving a chargeback

The full API reference for credit cards can be found here.

Product rules

Some rules may apply to certain payment methods. For credit cards, the following rules apply:

  • Refunding more than the stated amount of the original transaction is not possible for credit cards. More information is available on our refund more than original amount page

  • Visa, Mastercard and American Express transactions have a maximum refund period. All cards can be refunded within 180 days. After this period, it is advised to process the requested refund through a bank transfer

  • The lifetime of a payment link can be adjusted. This might be beneficial for your inventory. The adjustment can be processed through the days or seconds active. Full documentation can be found on our lifetime of a payment link FAQ page

  • Mastercard, Visa and American Express can be processed in the following currencies as standard currency:

    Euros (EUR)
    Pounds (GBP)
    Dollars (USD).

    If a different currency is desired, contact our support department for the possibilities. Submit your request at [email protected]

Activate

With MultiSafepay, Visa and Mastercard are additional (non-standard) payment method. You can submit the application to activate the payment methods through your account manager via [email protected]

To activate Visa and Mastercard as payment methods for your webshop, we would like to receive the following information from you:

  • Average transaction amount
  • Minimum transaction amount
  • Maximum transaction amount
  • Yearly turnover by credit cards.

When approved by our screening department, Visa and Mastercard will be enabled in your MultiSafepay Control as payment methods.

By default, American Express is not activated when enabling Visa and Mastercard. Would you also like to be able to process American Express transactions? Please let us know by submitting your request at [email protected]

Request refund

The refund of a Visa, Mastercard or American Express transaction can be processed from your MultiSafepay Control.

  • A credit card payment can be refunded within 180 days. After this period, it is advised to process the requested refund through a bank transfer.

  • In order to minimize the risk of a double refund of the original amount, a refund is not possible when a chargeback is attached to the transaction.

Please follow these steps:

  1. Select Transactions -> Transaction overview
  2. Find the transaction through search
  3. Open the transaction
  4. Select refund
  5. Fill in the amount that you are going to refund to the customer
  6. Confirm.

Refund more than originally received, for example by refunding the return costs incurred by the customer, is not supported by Visa or Mastercard.

  • The transaction status is now initialized, as long as the transaction status is marked as initialized the refund can be cancelled. When the transaction status is marked as completed, the refund is processed correctly. The customer will receive the refund to the bank account number in which the transaction was originally paid to, within the next business day.

A refund will be processed the next business day. However, depending an the issuer, it is possible that the amount is not shown directly on the card. If this is the case, we recommend contacting the issuer of your credit card. If an ARN is needed, the support department is able to provide one.

A refund will only be processed if your balance on your MultiSafepay Control is positive.

American Express, additional information

American Express is protected by its own branded 3D secure, the American Express Safekey. All transactions processed via this payment method are verified through the Safekey.

Should this be something of interest for you, the only allowed exception from mandatory Safekey verification is for for transactions lower than 30 EUR. This rule can be configured via the 3D Dynamic tool.

When using an own MID (MerchantID) from American Express, the funds are not processed by MultiSafepay. Instead, they will be added to your own balance at American Express.

Moreover, when requesting an own MID (MerchantID) from American Express, you will be automatically added to the Safekey directory. For existing customers, American Express has retroactively enabled this feature. For more information, please contact the support team at [email protected]

Credit card payments are not fully guaranteed. Customers can withdraw the transaction, due to their customer right protection of VISA and Mastercard. The accountability​ of accepting credit card payments lies entirely with the Merchant.

American Express is a premium product and falls in a different category than Visa and Mastercard. This is why American Express requires a separate application with MultiSafepay.

Declined

If a credit card payment of a customer receives the status declined, it may be for several reasons. Only the customer can contact their credit card issuer to inquire as to why the credit card payment has been declined.

For questions about credit card payments and/or a payment status (of a credit card transaction), please contact us at [email protected]

In most cases the declined reason is shown behind the declined status within the transaction in your MultiSafepay Control.

Transaction status Reason Description
Declined transaction not allowed The fraud filter of MultiSafepay is declining the transaction. Contact our support department at [email protected] for further information.
Declined Do not honour This information is not shared with MultiSafepay, only the card holder can retrieve the information at the issuing bank.
Declined 3d authorisation cancelled When the 3D secure verification is incomplete or can not be validated, the payment will be declined.
Declined Expired card The credit card is expired.
Declined Not sufficient funds The customer has insufficient credit on the credit card to complete the payment.
Declined Merchant only accepts 3DS verified cards “Declined, not verified”. Submit your request at our screening department at [email protected] when wanting to accept unverified 3D cards.

Integrating our credit card payment page

By bundling all the credit cards in the checkout, you would save space and hide all the different credit card providers.

The customer will be redirected to a credit card payment page. The customer will then be requested to fill in their credit card credentials and we will automatically detect which credit card is being used based on the first couple of digits.

For example, 3753 would indicate an American Express transaction. To implement this, check out our credit card API page.

For questions, please contact us at [email protected]

3D Secure

3D Secure is an additional security layer used in online credit card and debit card transactions. The major credit card companies each offer their own version of 3D Secure. These are Verified by Visa, Mastercard SecureCode and American Express Safekey.

3D Secure technology adds an extra step to placing an order and is intended for your safety and that of your customers. Your customers are protected against abuse of their credit card number. Before the payment is accepted, the cardholder identity is verified by having the customer to authenticate at the credit card provider’s 3D Secure website.

When a chargeback is filed against the merchant and the transaction was carried out through the 3D Secure system, the Acquiring Bank is responsible for the costs and not the merchant.

Chargeback

Customers who disagree with or do not recognise a transaction that is charged to their credit card can ask the card issuing bank to raise a dispute. If a dispute is raised, the card scheme (e.g. Mastercard or Visa) will notify MultiSafepay and reclaim the transaction amount from the merchant.

A cardholder can claim a chargeback for a minimum of 180 days after the purchase based on their customer rights given by the card scheme (Visa, Mastercard or American Express).

For more information about chargebacks, please visit our chargeback documentation.

Interchange++

Payment service providers can choose the Interchange++ (Interchange plus plus) pricing model to ensure transparency, by breaking down costs per individual exchange.

When processing credit card transactions, banks and payment schemes like Visa and Mastercard take fees to cover the operational costs of managing their network.

Costs are different for each transaction, based on factors like:

  • the country where the card of the customer is issued
  • the country where the transaction is processed
  • the type of card (businesses or customer card)
  • the way the card is accepted (security level)
  • the transaction size.

The payment schemes and banks also calculate different fees (within a certain bandwidth). So overall, the real costs are hard to predict beforehand.

To get the costs per individual transaction to be transparent, payment service providers can choose Interchange ++: no general price for all transactions, but the sum of the costs for the individual transactions you have processed.


Corporate purchasing cards

Unlike regular credit cards, corporate purchasing cards allow for a much more detailed level of information regarding transactions and drastically reduce the need for paper-based purchase orders and invoice processing. Corporate purchasing card transaction statements contain all the information you would expect in an invoice, such as description of the items in an order, quantity, corresponding tax rates, etc.

MultiSafepay offers support for integrations with purchasing cards. For more information, please contact our Integration Team at [email protected]