Credit cards

Credit Cards, What are they?

Visa and Mastercard are the largest credit card companies in the world. Mastercard and Visa works similar to all other credit cards. Credit card holders can pay using their credit card in both physical and online stores.

Credit Cards, How do they work?

In order to pay with Mastercard or Visa the customer needs to fill in their card number, CVC-code and expiry date to release a payment. When the 3D Secure is enabled on the credit card, the customer needs to provide an authentic code on the next page to finalize the payment. The 3D secure insures that the customer is the rightful account holder.

Credit card “Visa, Mastercard, American Express and Maestro” transaction flow

Credit card transactions received by MultiSafepay, will be processed through our fraud filter. The following statuses are important when receiving a credit card payment:

Order Status Financial Status Description
Initialized Initialized A payment link has been generated, but no payment has been received yet.
Completed Completed A successful credit card transaction has been received and the funds will be added to your MultiSafepay Control balance.
Uncleared Uncleared Waiting for manual permission of the merchant to approve/disapprove the payment. Read more on accepting uncleared credit card payments, how and why?
Declined Declined Transaction has been rejected. read more on credit card status ‘declined’. What does this mean?
Expired Expired An unfinished transaction will automatically expire after a predefined period.
Void Canceled Transaction has been canceled.

Credit card transaction, refund status flow

Order Status Financial Status Description
Reserved Reserved A refund has been requested.
Completed Completed Refund has been successfully processed.
Chargeback Completed Forced reversal of funds initiated by customer’s bank (issuer). Only applicable to Direct Debit and credit card payments. Information on how to proceed when receiving a chargeback

Full API reference on the payment method credit card.

Product Rules

Some rules may apply to certain payment methods. These rules apply to the payment method credit card.

  • The lifetime of a payment link can be adjusted. This might be beneficial for your inventory. The adjustment can be processed through the days or seconds active.

    Full documentation on the lifetime of a payment link can be found on our FAQ page, Lifetime of a payment link

  • Mastercard and Visa can be processed in the following currencies

    • As standard currency

      Euros (EUR)
      Pounds (GBP)
      Dollars (USD)

    • If a different currency is desired, contact our support department for the possibilities. Submit your request at [email protected]

How to activate credit cards

With MultiSafepay, Visa and Mastercard are additional payment method. You can submit the application to activate the payment methods through your account manager via [email protected]

To activate the payment methods Visa and Mastercard we would like to receive the following information from you.

  • Average transaction amount
  • Minimum transaction amount
  • Maximum transaction amount
  • Yearly turnover by credit cards

When approved by our screening department, the payment methods Visa and Mastercard will be enabled for your MultiSafepay Control.

How to refund a credit card transaction

The refund of a transaction with the payment methods Visa or Mastercard can be processed from within your MultiSafepay Control.

  • A successful payment received within a credit card can be refunded within 180 days. After the expired period, it is advised to process the requested refund through a bank transfer.

  • A refund is not possible when a chargeback is attached to the transaction. Due to the risk of a double refund of the original received amount.

Please follow the following steps:

  1. Select Transactions -> Transaction overview
  2. Find the transaction through search
  3. Open the transaction
  4. Select refund
  5. Fill in the amount that you are going to refund to the customer
  6. Confirm.

Refund more than originally received, for example by refunding the return costs incurred by the customer, is now possible. However, refunding more than originally received is not supported by Visa and Mastercard.

Credit card transaction, refund status flow

Order Status Transaction Status Description
Reserved Reserved A refund has been requested.
Completed Completed Refund has been successfully processed.
Chargeback Completed Forced reversal of funds initiated by customer’s bank (issuer). Only applicable to Direct Debit and credit card payments. Information on how to proceed when receiving a chargeback

The transaction status is now initialized, as long as the transaction status is marked as initialized the refund can be canceled. When the transaction status is marked as completed, the refund is processed correctly. The customer will receive the refund to the bank account number in which the transaction was originally paid to, within the next business day.

A refund will be process the next business day. However, depending an the issuer, It is possible that the amount is not shown directly on the card. If this is the case, we recommend contacting the issuer of your credit card. If an ARN is needed, the support department is able to provide one.

A refund will not be processed if your MultiSafepay balance is insufficient

American Express

What is it?

American Express is an additional payment method. American Express card holders can pay using their American Express card in both physical and online stores.

How does it work?

In order to pay with American Express the customer needs to fill in their card number, CVC-code and expiry date to release a payment. American express is not familiar with the 3D secure verification step. This means that payments received with American Express are not protected against fraud chargeback.

Credit card transaction received by MultiSafepay, will be processed through our fraud filter.

When using an own MID (MerchantID) from American Express, the funds are not processed by MultiSafepay. In stead they will be added to your own balance at American Express.

The following status are important when receiving a credit card payment.

Transaction/order status Description
Completed Transaction is accepted and the amount received is added to your MultiSafepay Control balance.
Uncleared The payment is offered to you. You decide whether you want to accept or decline an uncleared transaction. Click here for further information about an uncleared status.
Declined The transaction is declined by the account holders issuing bank or by MultiSafepay. American Express does not share the decline reasons with MultiSafepay.

Credit card payments are not fully guaranteed. Customers can withdraw the transaction, due to their customer right protection of VISA and Mastercard.
The accountability​ of accepting credit card payments lies entirely with the Merchant
.

Activate

When Visa and Mastercard are enabled for your MultiSafepay Control, our screening department can enable American Express on your request. Submit your request at [email protected]

When credit cards are disabled for your MultiSafepay Control, you can follow the standard application procedure credit card application to activate American Express.

When enabling American Express, the Visa and Mastercard are enabled automatically.

American Express falls into a higher price range then Visa and Mastercard, also the 3D secure code is not applicable for an American Express. This is why American Express is a separate application with MultiSafepay.

Credit card status ‘declined’. What does this mean?

If a credit card payment of a customer receives the status ‘declined’, this may be for several reasons. Only the customer can contact their credit card issuer to inquire as to why the credit card payment has been ‘declined’.

For questions about credit card payments and/or a payment status (of a credit card transaction), please us at [email protected]

Transaction status Reason Description
Declined transaction not allowed The fraud filter of MultiSafepay is declining the transaction. Contact our support department at [email protected] for further information.
Declined Do not honour This information is not shared with MultiSafepay, only the card holder can retrieve the information at the issuing bank.
Declined 3d authorisation canceled When the 3D secure verification is incomplete or can not be validated, the payment will be declined.
Declined Expired card The credit card is expired.
Declined Not sufficient funds The customer has insufficient credit on the credit card to complete the payment.

What is 3D Secure?

3D Secure is an additional security layer used in online credit card and debit card transactions. The major credit card companies each offer their own version of 3D Secure. These are Verified by Visa, Mastercard SecureCode.

3D Secure technology adds an extra step to placing an order and is intended for your safety and that of your customers. Your customers are protected against abuse of their credit card number. Before the payment is accepted, the cardholder identity is verified by requiring the customer to authenticate at the credit card provider’s 3D Secure website.

When a chargeback is filed against the merchant, and the transaction was carried out through the 3D Secure system, the Acquiring Bank is responsible for the costs and not the merchant.

What is a chargeback?

When a customer disagrees with or does not recognise a transaction that is charged to his/her credit card, the cardholder can ask the card issuing bank to raise a dispute. If a dispute is raised, the card scheme, Visa/Mastercard, will notify MultiSafepay and reclaim the transaction amount from the merchant.

For more information about chargebacks, please visit chargeback docs.

What is Interchange++?

Payment service providers can choose the Interchange plus plus pricing model to get the costs per individual transaction to be transparent.

When processing credit card transactions, banks and payment schemes like Visa and Mastercard take fees to cover the operational costs of managing their network.

Costs are different for each transaction, based on factors like:

  • the country where the card of the customer is issued
  • the country where the transaction is processed
  • the type of card (businesses or customer card)
  • the way the card is accepted (security level)
  • the transaction size.

The payment schemes and banks also calculate different fees (within a certain bandwidth). So overall, the real costs are hard to predict beforehand.

To get the costs per individual transaction to be transparent, payment service providers can choose Interchange ++: no general price for all transactions, but the sum of the costs for the individual transactions you have processed.